Junior Administrator: Hardware Asset Mgt

1 week ago

Centurion, South Africa BCXP Full time

Business Unit, Department, Reporting Division Operate Department Service Management - PM & Quality (ITAM) Reports to Manager
Core Description
Support the administration of the End to End IT Asset life-cycle management of customers. Key Deliverables / Primary Functions
Continuous updates to the status of the Hardware Assets as changes are affected
Assist with the population & maintenance of the Hardware database
Assist in internal Hardware Database verification exercises and action on exceptions
Assist in audit exercises to confirm asset database accuracy
Deliver against the Customer Specific Asset Management Processes and Procedures
Manage the in-scope Hardware assets in the customer environment
Manage IT Asset Calls logged requiring updates of the Hardware Asset Register
Action on Exception reporting and ensure corrective updates to the Hardware Asset database
Provide daily/weekly/monthly reports as defined to the ITAM manager
Action on escalations and provide prompt feedback
Ensure data accuracy and integrity within the Asset database
Perform specific IMACDE activities ensuring data accuracy and integrity
Action on calls assigned and update the ITSM system
Attend to escalations and ensure all calls assigned are attended to
Perform data quality updates to ensure data integrity
Manage customer expectations through continuous feedback on the call status
Perform Periodic Stores audits and identify/correct any discrepancies
Assist in the implementation of the Customer specific Continual Improvement Plan as agreed to Core Functional Skills & Knowledge
Planning and Organising
Ability to analyze and resolve problems
Ability to work in a team environment & autonomously in a professional environment while working from home
Reporting Core Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Teamwork 5. Handling Pressure 6. Communication and Impact Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Qualification preferred or advantage Experience
2 years’ experience
- Hardware Asset Management administration experience Certifications ITIL v3 Operations will be an advantage Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements/ Employment Condition Ability to work extended /long hours as and when required Workplace/Physical Requirements Hybrid Remote Worker

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