Group IT Systems Administrator

Main Job PurposeThe Systems Administrator is responsible for the upkeep, configuration, installation, troubleshooting and providing operational support of the organization's computer systems, while ensuring optimal infrastructure and business uptime. These include local area networks (LAN), wide area networks (WAN), other data communication systems and various production server roles and services. Will be the 3rd line technical support for escalations. Performs license management and updating of hardware and software. Performs and assist with pro-active systems monitoring and maintenance.
Organogram
**Superior 2nd Level**: Group IT Manager
**Superior**: Group IT Operations Manager
**This Position**: Group IT Systems Administrator
**Subordinate 1st Level**: None
Employment specification
**Education (minimum requirements to perform the job)**:
**School**: Grade 12
**Post School**: None
**Job Related**:
Microsoft Office Products Suite Competent (requirement)
CompTIA A+ and N+ Certification (requirement)
Microsoft Certified Professional Fundamentals (Requirement)
Microsoft Certified Systems Administration Certification (Requirement) Microsoft Certification MCSE/MCITP (requirement)
Microsoft Azure Experience / Certification (requirement)
Microsoft SharePoint Experience / Certification (advantage)
Linux Administration (advantage)
ITIL Foundation (advantage)
**In House**: In House Induction
**Other**: Valid Unendorsed Code 08 Drivers License
**Experience**: At least 5 years IT related experience
**Required competencies to meet the job outcomes**:
Proven experience in a similar role.
Excellent writing, documenting, and communication skills in English.
Presentable to our clients and contractors.
Excellent Computer Literacy Skills.
Interpersonal Relationship Skills.
Excellent problem solving and trouble shooting skills.
Excellent planning and follow through of daily activities.
Strong attention to detail.
Ability to work well within a team or alone.
Ability to act quickly in crisis situations and solve problems in stressful situations and under pressure.
Commitment to service delivery, excellent end-user experience and right first-time principles.
Ability to explain technical concepts to inexperienced users.
Time management, self-driven and motivated.
Microsoft Operating System and Application administration and support skills.
Terminal Services Administration and support skills.
Solid understanding and experience in backup and recovery principles.
Solid TCP/IP and networking knowledge, inclusive of VLAN, LAN and WAN.
Linux administration and support skills (advantage).
Microsoft and Server Infrastructure Roles and Functions administration and support skills.
Hyper-Visor and Virtualization Technologies knowledge and experience.
Cloud computing platforms administration and support skills.
Microsoft Exchange Hybrid administration and support skills.
Microsoft SQL Administration and support skills (advantage).
Microsoft SharePoint Administration and support skills (advantage).
Solid server and storage infrastructure understanding and experience.
Physical Demands
Driver of a light motor vehicle
Work requires extensive work using a computer.
Work Environment
The work environment characteristics are those encountered in a typical local and remote office environment with IT administration and remote or local support.
Essential

**Responsibilities**:
All duties take place in accordance with the requirements of the client, Occupational Health and Safety Act and other relevant legislation. Duties include the following:
Improves system performance and end user experience by identifying repetitive problem areas and recommending possible changes or improvements.
Ensure security and privacy compliance of end-user, endpoint, network connectivity and computer systems.
Timeously install and configure appropriate software, hardware, and equipment, according to company specifications and best practise standards, ensuring license compliance.
Custodian of the software asset registers; accurate allocation, license renewals and billing verification.
Provide orientation and guidance to users on how to operate software and computer equipment, walk the customer through the problem-solving process.
Provide general remote and onsite hardware and software support, that includes troubleshooting through diagnostic techniques and pertinent questions to resolve incidents, requests, and problem tickets successfully.
Ensure all user queries, requests, incidents, related troubleshooting steps and resolutions are captured, validated, and triaged for further processing.
Ensure frequent follow-up, continues and timeous updates on tickets, and feedback through ticketing system, managing all user expectations.
Assign unresolved or more complex incidents and/or requests timeously to the next escalation tier stipulated in the technical support escalation matrix.
Manage the full life cycle of assigned incidents and requests logged on the service desk ticketing