Scientific Support and Applications Manager

2 weeks ago

Cape Town, South Africa Watchmaker Genomics Full time

**Scientific Support and Applications Manager**

**Company Description**

**Position Description**

**What you will do**
- Oversee the development and refinement of processes and materials used by the scientific support organization to improve the information and tools to advance the needs of customers and to help to build a world-class scientific support organization
- Responsible for developing and tracking key performance indicators to monitor and improve support performance
- Ensure team is compliant with properly documenting customer issues, investigating underlying causes (including lab-based troubleshooting), and defining solutions to resolve problems in a timely manner
- Authorize and oversee proof-of-principle activities to accelerate the sales cycle, including both pre-sales and post-sales troubleshooting for Key Accounts and/or new opportunities
- Work closely with the commercial team to identify and support collaborations with leading research institutions and industry partners
- Oversee Support team’s role in the New Product Development process, including external evaluation of pre-launch product material and workflows to provide feedback to product development teams and to aid in the generation of product support, training documentation, and marketing collateral needed for product commercialization
- Collect feedback from customers and communicate to Marketing and Product teams to help guide product development and contribute to product lifecycle management
- Travel to participate in customer meetings, present seminars, attend conferences, and to perform on-site troubleshooting or training.

**What we’re looking for**
- Bachelor’s degree in Biochemistry, Molecular Biology, Biotechnology or related field. Advanced degree is preferred.
- Minimum of 3 years of relevant industry experience; scientific support / customer-facing experience.
- Minimum of 2 years of management experience.
- Proven ability to troubleshoot and resolve technical issues.
- Previous experience with protocol development and optimization, as well as technical writing.
- Ability to work in a fast-paced environment with a strong customer focus and interpersonal skills.
- Ability to work independently and as part of a team towards corporate goals.
- Analytical thinking, planning and organization, problem solving and decision making ability.
- Excellent organizational abilities as well as superior verbal and written communication skills.
- This position requires 10% travel.

**Application Procedure**
- The names and contact information of two references who are able to assess your suitability for the position in terms of the specified requirements.
- Watchmaker Genomics is committed to being an equal opportunity employer and creating a culturally diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics as protected by applicable law._

**Job Types**: Full-time, Permanent

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