Senior Application Support

Senior Application Support page is loaded Senior Application Support Apply locations: Cape Town, Apex House Time type: Full time Posted on: Posted 4 Days Ago Job requisition id: JR- The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you. Senior Application Specialist The primary responsibility of the Senior Application Specialist is to provide all necessary assistance for maintenance and installation of software applications to support the daily business and optimize current business processes. This includes performance optimization, update installation, troubleshooting actions, and the development of scripts. The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user requests and solving activities. He must be able to understand requirements, design and document appropriate solutions, and contribute to implement them to satisfy the users’ needs. The successful applicant will work with international development and IT Operation and Support teams for financial solutions. Experience working with Agile and DevOps methodologies would be preferable. Job Specification Maintenance and support of the Applications landscape including reporting solutions/interfaces Ensure adherence to change management and release management procedures Working closely with other team members and end users Contribution of releases in collaboration with development teams Support the development of customer-centric systems and processes in collaboration with other business teams to deliver best-in-class customer experiences Ensure the application support includes front end, middleware, and back-end systems Close attention to detail and diagnostic skills with the ability to logically think problems through to a final resolution Participate actively in the testing phase for new application development and enhancements Skills Required A minimum of 5 or more years' experience in the field of IT application support in the financial sector A concrete experience in the execution of Change and Release Management A solid general understanding of IT (e.g., Applications landscape components and business applications) and experience with the support and operation or engineering of IT services Knowledge in Core Banking solutions like Olympic Banking System is advantageous Experience in tools like SWIFT, FIX, etc. Experience with enterprise reporting tools like SSRS and financial reporting applications like Abacus Experience with ticketing tools like Service Now is advantageous Capacity to understand/create scripting (Linux/Solaris, PowerShell, etc.) Experience in SQL / PL SQL is advantageous Experience in FTP, SFTP solutions like Globalscape is advantageous Process design and implementation experience Continuous improvement mindset Ability to clearly communicate to both technical and business stakeholders Fluent communication skills in English – both written and verbally; German and/or French advantageous Disclaimer Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. #J-18808-Ljbffr