Night Manager

1 week ago

Cape Town, South Africa Newmark Hotels Full time

**Title: Night Manager**

**The Onyx Hotel, Cape Town**

**DUTIES & RESPONSIBILITES**
- Ensure that all company policies, procedures & SOPs are adhered to
- Carries out a detailed audit on the previous day’s business & verifies the revenue taken
- Verify Daily House Activity report & ensure that all arrivals have checked into the Hotel and that guest folios have been opened
- Produce emergency back-up reports which will enable the hotel to function manually if the computers are down
- Responsible for the security of the hotel at night
- Assist Front-office Manager, Duty Managers & Reception staff with the processing of all front desk procedures
- Assist Front-office Manager in maintaining good relations & good impressions of the hotel
- Check that all departures for the day have checked out or makes sure that they are checked in again when stays are extended
- Balances pre-lists received by Reception during the day
- Processes revenue allocation from all-inclusive Guest Bills to other departments
- Checks the Guest Folio Pits to ensure all dockets have been processed and allocated to the correct bill
- Ensures that guest bills are correct and have the correct documentation attached prior to the departure of the guest
- Closes down the point of sale equipment, which links F&B Sales outlets with the Front Office system in accordance with laid down procedures
- Prepares guest key audits and establishes if any keys for vacant rooms are missing
- Completes several other audits of rates, Food and Beverage Control, Laundry Charges and House Accounts
- Prepares an end of shift Hand Over for other departments
- Makes management aware of any irregularities found during the Night audit shift
- Be available to work extra hours if circumstances require
- Ensure that excellent customer service is delivered at all times
- Ensure safety of all guests and attend to issues promptly
- Any other duties that may be required

**CORE COMPETENCIES**
- Good team player
- Act in good faith & in the best interest of the Company at all times
- Must be able to provide & ensure an overall guest service
- Presentable & reliable
- Previous night auditor/manager experience
- OPERA experience essential

**Experience**:

- Night Manager/Auditor: 1 year (required)

Application Deadline: 2024/11/02

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