Assistant Night Manager

2 weeks ago

Cape Town, South Africa Edge Personnel (Pty) Ltd Full time

The successful applicant will be required to:
Manage at night in the absence of Duty Manager, Night Manager or General Manager

Provide effective, excellent guest service

Assist in Front Desk duties, including check-in and checkout of guests

Support and assist Night Manager in the day-to-day operations

Uphold staff appearance and grooming procedures

Ensures that all Front Office policies and procedures are adhered

Responsible for that the nightly end of day reporting is complete - ensuring accuracy in balancing accounts

Perform all necessary reconciliations and audit functions for the Reception/Front Office in order to complete the day's business

Deal with any guest requests and complaints in a polite and efficient manner

Complete preparation work and administration work which the Assistant Front Office Manager has passed on

Provide guidance and motivation to the night team

Conduct night colleague performance evaluations on a timely basis, including corrective action and coaching

Move around the hotel to interact with as many guests and staff as possible

In the absence of the Night Manager, take on the role of team leader if a crisis situation arises

Thorough knowledge of emergency procedures and general crisis situation procedures

In the absence of the Night Manager, responsible for the Health and Safety of all departments and guests for the night period

**Qualifications**:
Matric or an equivalent qualification

Certificate / Diploma Hospitality

Minimum 3 - 4 years’ experience within the hospitality industry as a Night Auditor / Assistant Night Manager essential

Computer Literate with skills in Excel & Word & Room Master exp. will be adv.

Understand the GDS & GGS and other systems used in the travel industry

Fluent in English & Afrikaans

Own Transport

**Skills**

The ability to converse in one of South African’s other 10 official languages and an international language would be advantageous

Excellent organisational, communication and administrative skills

The confidence to liaise with guests and colleagues alike

Good communication skills to find out exactly what your guests require

Personal charm on dealing with guests telephonically & face to face

Attention to detail with a “Can-Do” attitude

Customer service attitude & solution oriented

Self-motivated and results driven

Professional personal presentation and assertiveness

Ability to work under pressure and systematic

Must be someone who is bubbly, humorous and pleasant

Need to be professional at all times

Diligent, honest & disciplined

Committed to service excellence

**Job Types**: Full-time, Permanent

**Salary**: R10,000.00 - R12,000.00 per month

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