Learning & Development Practitioner

**Introduction**

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses.

**Role Purpose**
- Partner with various stakeholders to develop tactical plans and implement the learning objectives that enable business performance.

**Requirements**:

- Bachelors Degree in Human Resources or Learning Development or related field.
- OD-ETDP (Occupationally Directed Education Training Development Practice) certification.
- Skills Development Facilitator certification.
- 3-5 Years learning & development experience.
- Exposure to the investments industry (preferred).
- Exposure to the Mpowerred system (advantageous)
- Knowledge of adult learning principles, traning and development
- Knowledge of digital training solutions, product and systems training
- Knowledge of managing bursary and other learning programs
- Knowledge of BBBEE Audit processes

**Duties & Responsibilities**

INTERNAL PROCESS
- Engage and partner closely with various stakeholders to assess learning needs, develop recommendations and implement learning interventions to improve the performance of individuals, teams and the business results.
- Create, collate and analyse key learning metrics to deliver insights to the learning team and key business stakeholders to inform the learning agenda.
- Evaluate and analyse data to drive continuous improvement, measure learning effectiveness, identify emerging risks and take appropriate action.
- Partner with Human Capital teams to drive integration of learning and human capital initiatives.
- Measure impact of learning interventions aligned to desired business and performance impact.
- Stay up to date on emerging trends within the Learning and Development space to ensure that appropriate learning approaches and interventions are deployed.
- Effectively lead, direct, coach and mentor others on how to design and deliver effective learning solutions that maximise performance.
- Effectively manage interactions with stakeholders including setting expectations, holding meetings, balancing priorities and on-going project updates.
- Translate strategy into appropriate learning plans to address identified learning and business needs.
- Plan the execution and delivery of learning interventions whilst ensuring the availability of resources, business priorities, timelines, business readiness and regulatory requirements.
- Utilize performance consulting to clearly define desired business outcomes and advise when training is the right solution.
- Plan, schedule and manage operational activities of learning team to ensure the effective delivery of learning events aligned to the learning plan.
- Provide guidance, support and coaching to employees to address development and performance needs in consultation with the HC business partners.
- Address escalated queries and act as moderator of assessments and learning events.
- Ensure the execution of learning events is aligned to learning plans, objectives and standards to drive a consistent learning experience.
- Explore and implement digital development solutions and platforms through which growth can be facilitated.
- Ensure the the successful development and submission of the Workplace skills plan and Annual training report in consultation with key stakeholders and human capital business partners.
- Assist and guide steakholders with WSP and ATR

CLIENT
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on expectations of clients and internal and external stakeholders. (where relevant in consultation with the HC business partner)
- Contribute to creating a learning culture.
- Continuously monitor turnaround times and quality standards of learning interventions and resolve issues speedily to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that steakholders receive appropriate advice and service.
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes in partnership with HCBPs.

PEOPLE
- Together with the bigger HC team, create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Identify learning opportunities that will improve our skills score on th