Learning and Development Facilitator

**Introduction**

**Role Purpose**

Effectively deliver learning experiences in order to enable individual, team and business performance.

**Requirements**:

- Degree or equivalent qualification in Learning and Development or related field
- Valid driver’s license and own reliable transport
- OD-ETDP (Occupationally Directed Education Training Development Practice) level 5 certification
- 3 -5 Years learning facilitation experience (Advantageous)
- Exposure to the insurance or financial services environment (preferred)

**Duties & Responsibilities**

**INTERNAL PROCESS**
- Deliver learning events, interventions and programmes aligned to business and learning needs.
- Take ownership for end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
- Provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes.
- Adapt facilitation approach to meet various learning styles within the learning group and to maximise learning experience.
- Communicate all logistics, requirements and tools needed to the relevant coordinator to ensure the learning intervention runs smoothly.
- Gather evaluation and feedback on learning intervention and compile relevant reports.
- Provide feedback to relevant stakeholders on learner progress, participation and performance.
- Maintain effective and efficient record keeping on the relevant systems.
- Administer assessment in line with relevant regulations and policies to determine competence of learners.
- Identify and deliver post learning initiatives to continually embed learning to enhance the learning process.
- Design learning interventions as required

**CLIENT**
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

**PEOPLE**
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.

**FINANCE**
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Manage financial and other company resources under your control with due respect.
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

**Competencies**
- Knowledge of skills development
- Knowledge of adult learning principles and methodologies
- Knowledge of the learning life-cycle
- Knowledge of business processes, products and regulations
- Knowledge of business environment and insurance industry
- Facilitation skills
- Verbal and written communication skills
- Presentation skills
- Interpersonal skills
- Proficient in MS Office
- Planning and organising skills
- Understanding people
- Providing feedback
- Numeracy