Sales and Key Accounts Executive

**ROLE OVERVIEW**

Developing trust relationships with a portfolio of clients and sourcing prospects both locally and internationally within the stationery and education sector. Acquiring a thorough understanding of key customer needs and requirements while working in field. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. Researching and sourcing of new potential clients and prospects to build the company client base and portfolio in both the private and public sectors that are driven by sales.

**SALES**
- Actively seeking out new sales opportunities through lead generation initiatives, cold calling, networking, and research in both the public and private sectors including businesses, organisations, or government agencies.
- Identify and engage with potential new customers both locally and internationally.
- Responsible for sales and building business by identifying new prospects and selling the product line.
- Studying the companys target market and identifying avenues to generate new leads.
- Communication with all clients, prospects and internal staff.
- Prepare and present appropriate presentations and proposals on products and unique services including sales and distribution of line and customisation opportunities.
- Develop a sales pipeline and forecast to achieve company and your targets.
- Negotiation of terms of sale, agreements and closing of sales with customers.
- Providing customers with detailed and accurate quotation and costing calculations.
- Work with management to create a comprehensive sales plan and strategy in line with company visions and objectives to ensure retainment of sales goals and targets.
- Assist with developing sales plans aligned to marketing initiatives.
- Develop sales campaigns in conjunction, with other divisions, that are aligned to the brand and the company objectives.
- Identify promotion plans, new product promotion strategies.
- Engage existing customers to explore the possibility of selling new solutions to meet their current and future needs.
- Position the company as lead stationery solutions partner for all customers.
- Develop new channels and customers to ensure full coverage by channel, product, and categories.
- Attend regular meetings and visits with clients including instore and onsite to build effective communications with our clients.
- Participate in setting pricing strategies in coordination with the management and finance teams.
- Responsible for market surveys and collecting information within the industry including instore sales, competitors, and new products within the market.
- Provide regular feedback to the team and to management regarding performance, industry updates and trends.
- Play an integral part in generating new sales that will turn into long lasting relationships.
- Responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions, and training workshops.
- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients needs are met.
- Generating new business from existing clients or contacts and will develop new relationships with potential clients.
- Collaborating with the team and management to maximize profit by up-selling or cross-selling.
- Responsible for maintaining and updating records of all pricing, prospects, sales and activity reports.
- Weekly and monthly sales report submission and management.
- Achieving quarterly set targets and working with management with targets.
- Continuously review and evaluate above and below the line activities to ensure the sales objectives and operations are in line with companys strategies.

**CLIENT RELATIONS**
- Develop trust relationships with a portfolio of clients to ensure they do not turn to any other service provider.
- Responsible for handling of customer relations with both new and existing business by ensuring customers are satisfied and adequately taken care of.
- Lead point of contact for all key client matters, anticipate the clients needs, work within the company to ensure deadlines for the client are met, and help the client succeed.
- Ensuring excellent customer interactions from relationship throughout the sales cycle.
- Communication with all clients, prospects, and internal staff.
- Ensure that customer service and marketing outreach are all working together, and, in conjunction with management, assist with processed to inform improvements in customer retention and customer satisfaction.
- Client service executives act as a liaison between external customers and internal departments of the company.
- Responsible for regular contact with clients and look for opportunities to deliver added value to client relations.
- Being able to solve customer requests but will proactively offer