Key Account Manager

We are seeking a highly motivated and experienced Key Account Manager to join our dynamic team at a Nymbis Cloud Solutions. The ideal candidate will be responsible for managing and growing relationships with our most strategic enterprise customers, driving revenue growth and ensuring customer satisfaction. This role requires a proven ability to develop and execute tailored account strategies, collaborate across departments and deliver exceptional value through cloud solutions.

Key Responsibilities

1. Account Management:

• Develop and execute comprehensive account strategies to maximize revenue, retention and customer satisfaction for assigned key accounts.

• Manage the full sales cycle, from opportunity identification to closing deals, including needs analysis, solution design and contract negotiation.

1. Customer Relationship Building:

• Act as the primary point of contact for key customers, building strong, long-term relationships through regular communication, proactive support, and personalized service.

• Identify and capitalize on upsell, cross-sell and expansion opportunities aligned with customer needs and business goals.

1. Collaboration & Leadership:

• Work closely with technical teams, product managers, sales specialists and project managers to ensure seamless delivery of cloud solutions and resolve complex customer issues.

• Partner with marketing and sales teams to align account strategies with broader business objectives.

4.Performance & Reporting:

•Track and report on key metrics (sales, revenue assurance, customer retention, service utilisation) to leadership, using data-driven insights to optimize account performance.

•Provide feedback to product and engineering teams to improve service offerings based on customer needs.

5.Strategic Planning:

•Stay informed on industry trends, competitor activity and emerging technologies to ensure our solutions remain competitive and aligned with customer roadmap and priorities.

Qualifications

•Education: Bachelor's degree in Business, Marketing, Information Technology, or a related field preferred.

•Experience:

•Minimum of 5+ years in solution sales or account management, preferably within cloud computing, SaaS, or IT services.

•Demonstrated success in managing enterprise-level accounts and driving revenue growth.

•Experience with cloud platforms (e.g., AWS, Microsoft Azure, Google Cloud, Veeam, VMware) is highly advantageous.

•Certifications: Relevant certifications (e.g., AWS Cloud Practitioner, VMware Sales Professional, Veeam Sales Professional) are a plus.

Key Skills & Competencies

•Sales & Negotiation: Strong track record in closing complex deals and negotiating win-win agreements, uncovering business needs and mapping them to cloud solutions.

•Communication: Excellent verbal and written communication skills, with the ability to articulate technical solutions to non-technical stakeholders.

•Problem-Solving: Proactive approach to identifying and resolving customer challenges.

•CRM Proficiency: Knowledge of CRM tools for managing customer data and pipelines.

•Analytical Thinking: Ability to analyze sales data, customer behavior and market trends to inform strategy.

•Leadership: Strong interpersonal skills and the ability to influence stakeholders at all levels.

•Adaptability: Comfortable working in a fast-paced, ever-evolving tech environment with a focus on innovation.

•Relationship Management: Maintain strong C-level and technical stakeholder relationships.

•Pipeline and Forecast Management: Forecast accurately and manage opportunities in CRM.

•MS Office Proficiency: Comfortable working with and manipulating data in Excel, preparing presentations for customers and writing business communication and documentation.

Additional Information

•Company Culture: We foster a collaborative, customer-centric and innovative culture that values continuous learning and professional growth.

•Benefits: Competitive salary, commission and opportunities for professional development.

Why Join Us?

As a Key Account Manager at Nymbis, you will play a pivotal role in shaping the future of cloud technology while working with industry-leading customers. We offer unparalleled opportunities to grow your career, innovate and make an impact in a rapidly evolving market.

At our core, we want to help customers and partners understand and use cloud technologies that solve problems, add value and enable business growth.

Our ethos is enablement – the process of making anything possible