Team Lead

Team Lead: Colocation will be responsible for all operational tasks and activities within co-location and other operational areas. This will include activities such as planning and implementation of racks, cable trays, power distribution unit and network connectivity, ensuring compliance with defined capacity thresholds, as well as the budget for rack and cable infrastructure. Responsible for the coordination of all work carried out in the Data Halls, supervision of technicians and customers and third parties. Reviewing and approving of scheduled and projected work performed. Responsible to customers for meeting operational contracted Service Level Management Agreements and managing all customer requests and incidents end-to-end. This role fulfils all 3rd level support, includes problem solving and changes to any client request, as well as all related design of network and cross connect entries into the Data Centre space and between ISP’s and customers and managing technicians.

Key Result Areas:
Data Centre Colocation Planning

- Assist with Design and implementation of capacity management according to availability and client requirements
- Assist with Management of floorplan capacity and defining standards for implementation
- Provide input to sales and product management team/s to support product strategies/objectives into solutions that drive market awareness and revenue growth in the Colocation space

Data Centre Colocation Management

- Day-to-day management of colocation space (racks, keys, cages, power feeds, networking)
- Responsible for ensuring continued support and building of relationships with existing and new customers
- Responsible for planning, implementing and maintaining of equipment, racks, cages and cabling
- Manage and coordinate all projects related to Carrier and ISP Fibre entries into the Data Centre facility

Data Centre Colocation Reporting

- Assist with Customer monthly billing information on usage and space allocation
- Responsible for weekly, monthly Customer reporting on security, infrastructure and RHS (Remote hand services) activities.

Finance and Administration

- Assist with writing all technical specification and motivations to ensure procurement are able to source contracts according to Colocation Standards
- Assist with gathering relevant data provided to the financial department for accurate monthly billing to customers

**Staff Supervision**

- Ensure that all human resources are appropriately managed in terms of performance and development including performance management and career development initiatives
- Mentoring (including training thereof) of all direct reports in line with their performance management objectives

Formal Qualifications

- Relevant IT or Engineering qualification
- Certified Data Centre Professional is an added advantage

Experience

- 3-5 years' experience in Data Centre Colocation
- 3-5 years' experience with IT systems and networking
- 3-5 years' experience with Cabling & Cable management
- 3-5 years advanced Experience & Knowledge of Ticketing systems
- 3-5 years' experience with Data Centre infrastructure systems

Knowledge & Skills

- Knowledge of Data Centre Colocation Systems
- Knowledge of Data Centre Power Systems, HVAC and Monitoring Systems
- Knowledge of Data Centre Infrastructure and Security Systems
- Deep understanding of Data Halls Technology, Products and Services offered Service Level Management and Reporting
- Ability to work alone or as part of a cross-functional team
- Ability to coordinate, supervise and communicate with contractors
- Good verbal and written communications skills
- Good analytical thinking ability