HR Processing Team Lead

4 days ago

Western Cape, South Africa The Foschini Group Full time

The HR Processing Team Lead oversees the daily operations of the HR processing team, ensuring that all HR administrative tasks are completed accurately and efficiently. They support the team in handling HR processes and provide guidance to junior team members.

**Key Responsibilities**:

- Managing a team to strive and achieve first time resolution where applicable of queries/requests within scope/mandate related to HR disciplines
- Management of daily reporting
- Ensure adherence to service level agreements, quality standards and adherence to policies and procedures
- Provide ongoing support and troubleshooting for HR system related issues
- Coach junior team members and contribute to a culture of learning and development
- Managing of projects tasked to the HR Administrator team, ensure that deadlines are achieved
- Conduct comprehensive HR audits to ensure accuracy, compliance and manage potential risk
- Accurate resource planning and workforce management to ensure sufficient resources to deliver
- Management of individual and team KPA’s
- Ensuring that our training material remains accurate and up to date
- Maintain confidentiality of sensitive data and employee information
- Stay abreast of legislative changes and industry trends to inform best practices
- Perform other administrative tasks as needed

**Qualifications and Experience**:

- HR related Diploma, Degree or Postgrad is preferred
- 2 - 3 years’ experience in HR
- Previous Team leadership experience (advantageous)
- Cross function HR knowledge (Non
- negotiable)
- Good MS Office (Excel) skills
- Customer service / user experience passion
- Continuous improvement performance mindset
- Understanding of the TFG business context

**Skills**:

- Review and Reporting
- Managing Change
- Business Case Contribution
- Business Process Modeling (BPM)
- Enterprise Readiness Assessment
- Perform Gap Analysis
- Human resources systems and tools
- Presentation Creation
- Spreadsheet Expertise
- Employee Relations
- Learning Solutions Development

**Behaviours**:

- Business Insight - applies market and business insights in order to drive organisational objectives
- Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Instills trust - inspires trust and gains the confidence of others by displaying honesty and integrity
- Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives
- Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth

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