Team Lead

20 hours ago

Cape Town, Western Cape, South Africa Peach Payments Full time

 About Us

Peach Payments is a cutting-edge fintech company shaping the future of digital payments across Africa. We empower businesses of all sizes, from startups to enterprise merchants, by providing a secure, scalable, and seamless payments infrastructure.

We have a hybrid working environment

We offer a hybrid work environment, allowing for a combination of remote and in-office work. However, this can change at any time and may change periodically, as determined by your manager or the organisation. There is currently an in-office requirement for this role, of at least 1 -2 days per week.

You will report to our Head of Operations and Risk, Nadine, read more about her here.

How you'll add value to this team

- Ensure  your team is engaged, enabled, performing and growing in their careers and new work experiences
- Align with Management, drive clear goals and directions, and provide regular feedback on team members' performance
- Maintain metrics and analysis of team performance, and provide regular reporting on team performance through written analysis and performance reports
- Transmit and foster our values, serving as an ambassador for Peach's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
- Guide the team to design and deliver incredible merchant/ user experiences. Help build the team through projects such as recruiting, training, writing and defining team processes or other organisational improvements

What we'd like you to have:
- At least 5+years of direct people management experience (preferably in a payments environment).
- Experience leading operational teams such as premium support teams (preferably in high-growth technology companies).
- Excellent written and verbal communication skills.
- Strong operational background and a track record of making data-driven decisions.
- Skill and credibility in doing the core work of a user-facing team with a high barf or quality, and a willingness to lead by example.
- An ability to execute and deliver complex operational projects involving multiple stakeholders

Advantageous: 

- Payments industry knowledge - preference will be given to internal applicants
- Previous experience with a payment gateway or similar 

Be part of our journey in redefining digital payments in Africa

At Peach Payments we value diversity and are committed to inclusion across race, gender, age, religion, identity, and experiences.

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