Key Accounts Manager

3 days ago

East Rand, South Africa Unique Personnel Full time

**Job Number**
- 68758

**Job Type**
- Permanent

**Job Title**
- Key Accounts Manager

**Computer Skills**
- Ms Office

**Industry**
- Freight

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng

**Job Function**
- To ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portfolio grows as per the annual incentive scheme.

**Key performance areas**
- Customer relationship management
- Manage customer relationships and expectations effectively and proactively across all levels of the customer’s business units, in line with:

- Manage the agreed commercial contract
- Total company service offering.
- SLA/SOP and customer KPIs are in place and presented quarterly
- Update MDS system on a monthly basis

**New Business Development**

**Lead Generation**
- Identify new opportunities within the customer’s organisation to expand service offering.
- Identify new business within target segments as identified by the BDE.**Data Analysis**
- Analyse and report the customer’s business on the BI Toolkit on a monthly basis to understand emerging trends within their business and industry.
- Ensuring timeous communication to BDE, informing of any potential changes within the customer’s business, industry and potential risk to the company
- Customer engagement

**Sales Calls**
- 8 customer engagement per week
- Monthly check in with KAM regarding customer engagements

**Database Quality**
- Establishing appropriate relationships & communication with the relevant functional area’s both internal and external to enhance customer satisfaction & ensure customer retention.
- All client records should always be maintained with updated:

- Accurate customer details pertaining to:

- Customer contact details
- Opportunity naming conventions including correct verticals, sub verticals and revenue products.
- Accurate Estimated closing dates
- Accurate Client Revenue projections**Inherent Requirements**

**Skills and experience required**
- Strong analytical skills
- Strong Networker
- Minimum 10 years’ experience in International Freight Management
- Good understanding of Import/Export procedures and Incoterms
- Good client relationship management, communication, and presentation skills
- Valid driver’s License and own vehicle
- Ability to present the company services and group in a professional manner
- Willingness to acquire new skills and gain knowledge
- Work well under pressure, adhere to deadlines and be a self-starter
- Ability to work independently and be a team player simultaneously
- Must take ownership of the position, be dedicated and innovative
- Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential
- Excellent Communication and presentation skills

**What Qualification**
- Diploma/Degree in Logistics, Supply Chain or Marketing Management

**Minimum Qualification**
- Diploma

**Status**
- Available

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