CRM Co-ordinator

2 weeks ago

Cape Town, South Africa Clicks Group Limited Full time

**Listing reference**: 018074**Listing status**: Online-
**Position summary**

**Industry**:Wholesale & Retail Trade
- **Job category**:Marketing Management**Location**:Cape Town
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Introduction**
- The Body Shop is an International brand of luxury bath, body and beauty products operating in retail locations throughout South Africa. We currently have a vacancy for a CRM Co-Ordinator, based at our Head Office in Woodstock, Cape Town.**Job description**

**Job Purpose**:

- The main purpose of the job is to manage and control “Love your Body” club membership, promotional activities and operations to ensure set acquisition targets are met.**Job Objectives**:

- To maintain and update The Body Shop brand website through an external service provider.
- To manage and content and mailing of the monthly customer newsletter through external service provider.
- To manage the customer life cycle from enrolment to completed membership.
- To manage third party suppliers deliverables and deadlines.
- To ensure database is maintained, updated and cleaned regularly.
- To manage data flow between stores, call centre, third party suppliers, Head Office and CRM System.
- To create and maintain standard operating procedures and SOPS manuals for stores and Head Office.
- To drive acquisition of the “LYB” card to achieve set targets.
- To create a promotional plan for the “LYB” loyalty club to complement the Brand Marketing plan.

**Minimum requirements**

**Qualifications and Experience**:

- Matric/Grade 12 (essential).
- Marketing degree/diploma (or equivalent) essential.
- 2 - 3 Years experience in marketing environment - Direct or Customer Relations Management.

**Skills, Abilities and Job Related Knowledge**:

- Computer Literacy (Microsoft packages).
- Basic retail industry principles.
- Interacting with customers.
- Communication skills.
- Accuracy and strong attention to detail.
- Strong administration skills.

**Essential Competencies**:

- Adhering to Principles and Values.
- Relating and Networking.
- Coping with Pressures and Setbacks.
- Delivering Results and Meeting Customer Expectations.
- Working with People.
- Planning and Organising

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