Digital Customer Success Co-Ordinator
4 weeks ago
Job title Digital Customer Success Co-Ordinator (Goodwood) Job Location Western Cape, Cape Town Deadline December 06, 2025 Role Overview Account management, first- and second-line query support, and administrative tasks across the entire customer success journey. Provide training, be a CRM and process enthusiast, actively engage with internal and external stakeholders, and strive toward continuous improvement and digital product market share. Report to the Sales Enablement Manager. This post is based at Goodwood. Principal Accountabilities Customer Relations Management Build trusted advisory relationships with digital product and platform customers and key stakeholders to fully understand the customer’s business strategy and success metrics. Be an advocate for OUP digital product and platform customers to ensure they get the most value from our service and product usage. Customer success journey mapping Plan, manage and track the onboarding, adoption, support and retention processes for multiple digital products and platforms. Monitor the digital customer journey through trials and sales and suggest continuous improvements. Cross-functional engagement Communicate with internal stakeholders, including Product, Sales, Marketing, and Customer Services to ensure a positive experience at all stages of the customer journey. Collaborate with the Sales and Marketing teams to suggest opportunities and strategies to convert leads and retain, or cross-sell and up-sell digital products and platforms. Sales technology tools administration Assist the Sales team by helping with general Salesforce and other sales technology administration, including data analysis and reporting. Training Provide in-person, face‑to‑face and virtual training to the Sales team to use Salesforce and other sales technology effectively in line with specific requests and general business tasks. Strategy and problem solving Drive continuous use of Salesforce and other sales technology in line with Sales’ best practice and processes. Contribute to Salesforce and other sales technology future‑facing changes and improvements. E-vendor query support and management Be the first point of contact for our e‑vendor queries to manage requests internally and ensure that requests are actioned. Requirements Qualifications and Experience Matric / Grade 12 completed and passed. A relevant diploma or equivalent (NQF 5) qualification in Business, Sales or Marketing advantageous. 1-2 years’ experience working with digital products and platforms, and related customer support. Experience working with digital educational resources in Africa advantageous. 1-2 years’ experience in managing customer relationships and CRM systems. Salesforce experience advantageous. 1-2 years’ experience in creating and managing digital customer success processes and resources. 1-2 years’ experience in developing training content, and conducting training on sales tech tools and digital platforms advantageous. Proven experience in managing complex projects. Knowledge of the South African Schools, HE & TVET markets advantageous. Attributes Action and delivery oriented. Highly analytical and detail oriented. Proven track record of being innovative and solutions-focused. Excellent planning and organising skills. Researching, reporting and presentation skills across various levels and stakeholders. Displays ethical behaviour. #J-18808-Ljbffr
-
Digital Customer Success Co-Ordinator
3 weeks ago
Cape Town, South Africa Oxford University Press Full timeThe Digital Customer Success Co‑Ordinator (fixed term contract) will be responsible for account management, first‑and‑second line query support and administrative tasks across the customer success journey in its entirety. In addition, the successful candidate will need to provide training, be a CRM and process enthusiast, actively engaged with...
-
Events and Entertainment Co-ordinator
2 weeks ago
Cape Town, South Africa Sun International Full time**Job Purpose** Responsible for the planning co-ordination and delivery of entertainment and events including entertainment performances, artistes, and entertainers; and related activities with the objectives of creating a public image and the reputation of the business unit’s brand as the entertainment and casino establishment of choice. **Key...
-
Customer Success Manager
1 week ago
Cape Town, Western Cape, South Africa RT7 Digital Full time £30 000 - £60 000 per yearCompany DescriptionRT7 Digital is a specialized Amazon marketing agency with over 15 years of experience, leveraging data-driven strategies to help brands achieve success on Amazon. With a team of 40+ Amazon marketing specialists, we focus on three key areas for growth: account management, organic optimization, and paid advertising. Based in London, Cape...
-
Social Media
1 week ago
Cape Town, South Africa Optential Consulting Full time**Signal Hill is looking for a Social Media & Content Co-Ordinator!!!** **Position/Title: Junior Social Media & Content Co-Ordinator** **Reports To: Media Marketing Specialist** **Function: Marketing** **Area: South Africa** **Number of Reports: 0** **Overall Responsibility**: In this role you will assist with translating brand strategies into digital and...
-
Co-Ordinator - Capricorn Square (CPT)
2 weeks ago
Cape Town, South Africa Pedros Full timePurpose Job Description Duties And Responsibilities Able to pack and plate orders correctly Maintain speed of service Great Customer Service Maintain FOH stock according to Co-Ordinator SOP Maintain food safety standards according to SOP Maintain FOH Hygiene and Cleanliness standards according to Co-Ordinator SOP Accuracy of orders packed for internal/...
-
Career Centre Co-ordinator
1 week ago
Cape Town, South Africa ADvTECH Full time**LOCATION**: Cape Town **JOB TITLE**: Career Centre Coordinator **JOB OVERVIEW**: The Career Centre Coordinator is responsible implementing and administering the activities of the Career Centre and executing the customer experience programme on the campus, ensuring enhanced student engagement, experiences, and employability, while also co-ordinating...
-
Co-Ordinator - Capricorn Square (CPT)
2 weeks ago
Cape Town, South Africa Pedros Full timePurpose Ensure all orders are packed and plated correctly as per order and that customers receive their orders on time as per Pedros Standard Operating Procedures. Duties and Responsibilities Able to pack and plate orders correctly Maintain speed of service Great customer service Maintain FOH stock according to Co‑Ordinator SOP Maintain food safety...
-
Logistics Co-ordinator
4 days ago
Cape Town, South Africa Contour Logistics Full time**VACANCY: Logistics Co-Ordinator** **PRIME PURPOSE OF THE POSITION** Contour Logistics is recruiting for an **experienced** Logistics Co-Ordinator to joint our dynamic team. The successful incumbent will facilitate the flow of product from point of receipt to point of final destination. This position will report to the Logistics Team Leader (Cape Town /...
-
Cape Town, South Africa Boardroom Appointments Full timeJunior Social Media Community Co-ordinator About the job Junior Social Media Community Co-ordinator Key purpose: Were looking to hire a dynamic, ambitious and results-orientated Junior Social Media Community Co-ordinator to be based in our digital command centre in Cape Town. Duties and responsibilities: Respond to comments and queries on various social...
-
Traffic Co-ordinator
8 hours ago
Cape Town, South Africa Initiate international Full timeReady to steer the flow of success? We’re seeking a dynamic Traffic Coordinator to join our client’s team in Cape Town and navigate the fast-paced world of project management. If you thrive on keeping things moving smoothly, coordinating deadlines, and ensuring projects reach their destination on time, then this is the role for you. Join our client and...
