Account Representative

1 week ago

Pretoria, South Africa Shoprite Group Full time

**Purpose of the Job**:
**This position will be required to**:

- Be a valuable team player within the Sales and Service department which represents Transpharm in providing the necessary service to customers.
- Mindfully acting as a key link between Transpharm and new and/or existing customers.
- Participating in all aspects of the Transpharm processes of ordering, delivery, account management etc.
- Understanding customer barriers and communicating these effectively to the respective areas within Transpharm.
- For the assigned area and customer base, continuously review data to assess the as-is process and related performance against to-be potential scenarios and initiating discussion and suggestions to continuously review and improve sales and service opportunities together with all relevant stakeholders.

**Job Objectives**:
**Basic data analysis and opportunity assessment and action plans Acquisition**:

- Secure, manage and maintain the relationship and financial contribution to business with with new customers.

**Retention**:

- Secure, manage and maintain the relationship and financial contribution to business with with existing customers.
- Customer data integrity and Customer interfacing and/or impacting process monitoring and ongoing improvement.
- Internal Reports, feedback and participating in broader initiatives (reducing financial losses, data integrity, governance and compliance, innovative ideas and solutions)

**Qualifications**:
**Essential**
- Matric - National Senior Certificate NQF 4

**Desirable**
- Postgraduate qualification in marketing or relevant trade or industry related certification or relevant courses - (preferred)
- Valid driver’s license

**Experience**:
**Essential**
- at least two (2) years of experience in customer sales and service, ideally in the healthcare and/or retail pharmacy industries.

**Desirable**
- Experience working in the veterinary and animal industry

**Knowledge and Skills**:

- Exposure to specific acquisition and retention strategies that drive retention and acquisition in a competitive landscape (preferred)
- Excellent verbal and written communication skills
- Strong prioritization and time management skills
- Resilience and adaptability
- Analytical and problem-solving skills
- Computer literacy (Competence in Excel, Word and PowerPoint)

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