Senior Key Account Manager

1 week ago

Randburg, South Africa Microtronix Manufacturing Full time

Microtronix Manufacturing a leader in the SMT industry and electronic manufacturing, is looking for dynamic talent to come and join the innovation.

The business is looking for experienced Key Account Managers to join the team. If you have experience in the electronic industry and passionate about customer service, we want to meet you.

Description.

The key account manager’s main role will be to **retain top customers and nurture those key relationships over time**. Ideally, become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.

Responsibilities.
- Timeous and accurate quoting for all customer requested jobs, after full costings and indicative quotes have been received by finance, to ensure reasonable company margins are obtained
- Receiving of all Customer purchase orders, and the subsequent processing of all sales orders after checking them against the quotations that were given to the customer
- Initiation of production orders of all jobs relating to customer sales orders.
- Oversight of incoming customer supplied kits
- Effective and timeous liaison and communication with all customers, either directly or via KAM’s and manage and maintain personal interactions (visits) with the top 20 company customers in terms of agreed customer meeting timetable
- Manage Customer requests/complaints/requirements in terms of agreed customer request turnaround timeframes
- Keep all customers informed of possible Product delivery delays and assist in expediting and resolving issues relating to delays including stores, procurement and production
- Conduct regular Customer Satisfaction Surveys for presentation at Manco, with a target of 100% customer satisfaction
- Effective and timeous liaison and communication with all stakeholders, including production (factory managers), procurement, stores, finance, quality control and other support as appropriate;
- Supervising the work of direct reports and measuring and monitoring performance;
- Ensure ERP system, including relevant reports, are adequately up to date at all times for all Sales and Customer Relationship related activity (only) until goods are delivered and the relevant production order is closed by the production manager
- Ensure no finished goods stock movement occurs without the relevant ERP processes/ paperwork having been completed

**Requirements**:

- Minimum 5 years’ experience in sales and/or customer facing role required, preferably electronics industries
- Electronic component knowledge advantageous
- Project management skills and experience in managing projects in a fast-paced environment would be highly beneficial
- Expertise in using a full ERP system essential
- Highly motivated and sales driven
- Ability to work in a team under pressure
- Good attention to detail

**Job Types**: Full-time, Permanent

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