Key Accounts Manager

Job Description
Hello Future Key Account Manager

Welcome to FNB Personal Segment Advisory and Suites, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in FNB Personal Segment Advisory Suite, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change

As a Key Account Manager you will be responsible for planning and executing digital media campaign strategies, including GMP, social media, SEO, and more, within the Internal Internet Capability. This role requires strong collaboration across teams and drives internal and/or client partnerships with strategic influence and intent.

Vision, energy, passion and the desire to learn is required, as well as the ability to work effectively across a broad spectrum of people.

Are You Someone Who Can
Client Management & Relationship Building:

• Develop and maintain strong relationships with key clients.
• Understand client needs and objectives to create tailored digital media strategies.
• Act as the primary point of contact for clients, ensuring timely and effective communication.
• Monitor and report on campaign performance, providing insights and recommendations for improvement.
• Ensure client satisfaction and retention through exceptional service delivery.

Stakeholder Management

• Collaborate with internal teams to align campaign strategies with business goals.
• Coordinate with cross-functional teams, including data, tech, and AI specialists, to ensure seamless campaign execution.
• Facilitate regular meetings and updates with stakeholders to review campaign progress and address any issues.
• Drive strategic influence within the organization to enhance digital media capabilities and service standards.

Collaboration and Communication

• Work alongside internal and external creative, strategy, media, digital development and data teams.
• Collaborate effectively with internal teams like Digital Marketing, internal sales teams, campaign managers, designers, tech teams.
• Maintain clear communication with all teams, keeping them informed of campaign progress and results.
• Manages project timelines and budgets.
• Stays updated on industry best practices and ensures the team implements effective digital marketing tactics
• Follow the latest trends and best practices in data, tech & AI.

You Will Be An Ideal Candidate If You

• Preferred Qualification - A relevant degree equivalent to NQF Level 7 in Marketing, Management, or a similar business-related field.
• Digital Marketing and or Media qualifications will be advantageous, such as Google or any other industry certifications.
• 3-5 years of experience in digital marketing/media agency, learning and assisting the management client accounts that are digitally mature: Google & Boston Consulting DMT stage 'Connected' or 'Multi-Moment'. Understanding Full funnel setup and requirements, audience and testing frameworks, deeplinking, all channels set up for maximum data mining, AI output and overall performance. Understanding of data-driven decision making and applying insights to future campaign strategies.
• Experience with Google Ads and Google Marketing Platform (GMP): Understanding requirements for high-performance campaigns in Google Marketing Platform (GMP) products (Display & Video 360, Search Ads 360, Campaign Manager 360) embracing the ever-evolving data and AI functionalities.
• Experience working with a variety of digital marketing channels, including social media (organic and paid), search engine optimization (SEO/GEO), content marketing, and potentially others depending on the agency

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You Are

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you
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*Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.*
31/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.