Head: Human Capital Shared Services

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Overall Job Purpose:
Reporting to the Managing Executive: People Operations and Digital Technology, this role provides strategic leadership and oversight in managing a team of professionals through thought leadership, operational excellence, and agile work practices. Your mission? To revolutionize Human Capital Shared Services and Operations management practices through cutting-edge technology, insightful workforce analytics, and streamlined processes.

With a focus on developing strategic and operational frameworks and designing various constructs in Payroll, Colleague Support, and the People Omni-Channel, you will orchestrate cross-functional collaboration to mold the Human Capital Shared Services and Operations function. We're seeking a seasoned leader who thrives on high performance, design thinking, solving problems, and ideating for change and innovation while scaling as our organization transforms.

**Job Description**:
Key Accountabilities:
Strategy Formulation:

- Sets and communicates long-term strategy that clearly articulates strategic targets and metrics to align the delivery of HR Shared Services and Operations against the organisation’s strategic objectives and targets and shareholder expectations.
- Drives the evolution of the HR Shared Services and Operations function and develops a future-focused strategy that can be translated into measurable actions and results.
- Directs the review and design of the business architectures for Operations (people, systems, processes, products, market segments, geography) to maintain competitive advantage, reduce cost, and improve profitability.
- Drives sustainable cost and processing efficiencies through continuous innovation, industry benchmarking, and alignment to best practices.
- Proactively manage changes in the environment and ensure the effective implementation and stabilisation of changes in the function.
- Stays abreast of industry trends and role players and ensures that the function is well positioned to provide competitive and industry-leading services.
- Utilises commercial awareness to align the business unit's strategy with the organization's goals and global human capital best practices, especially in a business with multiple core lines of business.
- Gives clear direction to leaders in the function on the strategic and operational focus areas.

Business Performance:

- Demonstrates a deep understanding of the global marketplace, competitive position, and commercial drivers for a complex, large-scale business.
- Uses analytics, data, and trends both internally and externally to diagnose business unit issues and recommend effective solutions.
- Understands business goals and market trends and leverages this insight to recommend and influence new approaches.
- Provides ongoing advice and direction to the operational environments managed by this role in terms of the areas of focus, opportunities, key targets and relative policies, and legislative and regulatory environments.
- Implements performance controls to proactively measure achievement against strategic targets and address changes or non-performance.
- Drives operational excellence initiatives to improve efficiency, scalability, and resilience of Human Capital operational processes, enabling Human Capital to deliver superior services to stakeholders.
- Navigates a complex organization and finds ways to drive ideas forward and make things happen.
- Drives a culture of customer-centricity and responsiveness across all Human Capital teams.
- Develops and implements change management strategies to facilitate the adoption of new frameworks, mindsets, and processes as well as the required technology.
- Promotes collaboration, integration and leveraging of shared resources effectively.
- Successfully drives the annual planning and review of budgets for the function, understanding cost drivers and managing budgets successfully.
- Ensures the function has sufficient resources to deliver on operational and customer commitments. Monitor annual resource utilisation and implement strategies to improve the efficient allocation and utilisation of resources.
- Reviews workforce and recruitment plans for the area and reallocate resources where required.

Stakeholder Management:

- Builds and maintains effective stakeholder relationships within the industry and within the orgnanisation to ensure the function is successfully positioned to manage risks and expectations and deliver on shareholder value. Building working relationships and quickly gaining trust with key stakeholders.
- Works with key stakeholders and customers to continuously evaluate the