Divisional Manager

**About Us**:
We are seeking a dynamic and experienced **Divisional Manager** with a strong background in the **Healthcare Industry** to lead and oversee operations across multiple sites in the Inland Region. This role is pivotal in ensuring operational excellence, client satisfaction, and strategic growth.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people**- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- Take full responsibility and management of all units under this portfolio.
- Relationship building with the client and customers on a daily basis (essential).
- Must be able to work long hours and over weekends should there be a need.
- Provide effective leadership to cleaning managers and their team of cleaning staff.
- Ensure the company’s image is projected through excellent client relationships, quality of service, product and productivity.
- Develop medium and long-term strategies to grow the business in conjunction with the operations manager.
- Comply with the divisions budgetary requirements within the financial guidelines.
- Understand and maintain all financial aspects of the business - budgeting, forecasting.
- Understand and implement company standards, policies and procedures in line with legislation.
- To work and operate in a stressful environment and perform well under pressure.
- Ensure quality control is in accordance with the company standards.
- Oversee cash management (control of debtors, stock checks and cash checks etc.).
- Effect profit growth in all areas of responsibility.
- Meeting agreed deadlines with regards to submission of forecasts, profit and losses etc.
- Human resources management (including I.R., training and development) and performance management and leave management.
- Operational standards - Maintain and improve on operational standards as agreed.
- Meeting all quality / star grading standards within the areas of responsibility, as per Companies grading checklist and KRAs within the performance management scheme.
- Be innovative and implement new ideas.
- Ensure consistency of staff uniforms.
- Responsible for month sign off.
- Ensure that CM is developing.
- Maintain the Companies core values.
- Ensure smooth running of Biometrics system.
- Planned stock days maintained at unit budget of 7 days.
- Operational Excellence.
- Succession planning, brand identity, contract retention, labour optimization.
- May be required to assist with any other duties that may be outside scope of responsibility.

**Skills and Competencies**:

- Attention to detail, with the ability to multi - task.
- Client service orientated.
- Able to handle large multi-sites.
- Sound business acumen and excellent problem-solving skills.
- Experience in the food service industry essential.
- Operational Standards: Performance management, financial analysis, computer proficiency and human resources.
- Entrepreneurial skills: Strategic management, outcome focus and productivity.
- Interpersonal Skills: Client/customer interface, managing group process, communication skills (verbal and written) and organizational skills.
- Flexibility with respect to working hours.
- Ability to build and maintain a motivated team in a dynamic environment.
- Innovative approach to streamlining systems.
- Knowledge of cost centres
- Excellent client relations skills
- Proven financial skills.
- Knowledge of legislation relevant to the industry.
- Customer service orientated.

**Qualifications**:

- Minimum Matric / Grade 12.
- Relevant tertiary qualification NQF Level 6 in Business / Operations / Project Management /or equivalent experience.
- Knowledge of legislation relevant to the cleaning industry.
- Must have a valid driver’s license and own reliable vehicle.
- Minimum of 5 years management experience in similar role.
- Nursing / Healthcare background will be advantageous.