Customer Onboarding

2 weeks ago

Cape Town, South Africa eKomi Holding GmbH Full time

eKomi Holding GmbH - “The Feedback Company,” is Europe’s first and biggest independent provider of transaction-based customer and product reviews. It’s based in Berlin City and on the belief in teamwork and cooperation.

As a global Google-partner with over 150 employees from 40 countries and subsidiaries in Los Angeles, London, Madrid, and South Africa, eKomi has collected and published over 40 million reviews for its clients.

More than 14.000 companies trust in our social commerce technology - it helps them gain new customers, increase their turnover, and minimize returns. With us, companies can be sure that their reviews come from real customers and real users.

Help us build trust

**Your Tasks**
- Be the first line support for our products & platforms, via phone, E-Mail & our ticketing systems
- Identify how to support our clients in the best way
- Perform in-depth systematic troubleshooting
- Engage with various teams within eKomi to help gather information and solve technical problems.
- Help our customers within the product migration.
**Your Profile**
- Qualification in the IT field or related technical discipline preferred.
- Basic knowledge of MySQL
- Basic understanding of HTML, CSS, Javascript & API
- Familiarity with ticketing systems
- Basic knowledge of popular shop systems such as Magento, Shopware, Shopify, etc.
- Good problem-solving skills and customer focused attitude
- Good communication skills, both oral and written.
**We offer...**
- a highly motivated team, which actively supports you and takes care to provide you with everything you need to be successful on the market and with our clients,
- a safe workplace with a future in a financially healthy and growing company
- international career opportunities and personal development
- Monday through Friday We do not work on weekends and public holidays
**We are looking forward to hearing from you**

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:

- customer service: 1 year (preferred)
- technical support: 1 year (preferred)

**Language**:

- french (required)

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