Onboarding Specialist

4 weeks ago

Cape Town, South Africa The Legends Agency Full time

Onboarding Specialist - Partner Success Location: Cape Town Central, Gardens Salary: R25,000 - R31,000 per monthIndustry: SaaS / Beauty & Wellness Tech Working hours: 10 am-7 pm SAST - Fall hours (e.g., October-March) 11 am - 8 pm SAST - Autumn hours (e.g,. March- October) About the Role We are seeking two energetic, people-focused Onboarding Specialists - Partner Success to join a dynamic Commercial Activation team supporting the UK and Ireland markets. In this role, you'll be responsible for delivering an exceptional onboarding journey to new salon and wellness partners, ensuring they experience the full value of our salon software platform. You'll train, activate, and nurture new clients during their first 12 months, guiding them to successfully digitise their businesses and become confident advocates for the platform. This role is perfect for someone who's a natural communicator, tech-savvy, thrives in fast-paced environments, and is excited by the opportunity to be part of a team revolutionising the beauty and wellness industry. What You'll Be Doing Onboarding & Training : Lead virtual training and onboarding sessions with new partners, helping them adopt and integrate our SaaS tools into their operations. Partner Engagement : Educate salon teams on digitising their businesses, driving client adoption and usage of our booking software. Product Coaching : Guide partners through features and best practices, helping them understand how to fully utilise the technology to improve their operations. Client Retention : Ensure that salons leave the onboarding phase as active, engaged usersminimising churn risk through consistent check-ins and support. Problem Solving : Identify pain points and blockers early, providing proactive solutions to set the partner up for long-term success. Cross-functional Collaboration : Work closely with Sales, Marketing, and Product teams to ensure seamless transitions and implement partner feedback. Performance Monitoring : Track onboarding progress and software adoption using Salesforce, Google Sheets, and internal reporting tools. What Were Looking For Experience : 2+ years in Account Management, Partner Activation, or Onboarding, ideally within SaaS, digital platforms, or the beauty tech sector. Communication Skills : Confident hosting video calls and training sessions, with the ability to explain complex concepts in a simple, engaging way. Tech Fluency : Comfortable working with Salesforce CRM, Slack, Google Docs & Sheets, and the MS Office Suite. Problem Solver : Adept at identifying issues and turning feedback into actionable insights to improve the partner experience. Customer-Centric : Able to adapt your communication style to suit different training needs and build rapport quickly. Organised & Target-Driven : Proven track record of meeting performance KPIs while juggling multiple clients and onboarding pipelines. Team Player : Motivated by collective success and able to collaborate across departments. Nice-to-Haves Experience in the hair, beauty, wellness, or personal care industry Background in working with UK-based clients or international markets Familiarity with e-commerce platforms or digital transformation tools Why Join? Be part of a fast-growing, international team that's transforming how the beauty and wellness industry works Work hybrid from Cape Town while supporting an innovative UK market Gain exposure to world-class SaaS tools and partner onboarding systems Enjoy a collaborative culture that values autonomy, input, and continuous growth

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