Onboarding and Customer Support Specialist
4 days ago
We are seeking a highly motivated and customer -oriented Onboarding and Customer Support Specialist to join our team. This role is pivotal in ensuring the smooth transition of prospective applicants onto our platform, providing them with the necessary tools and information to thrive. Additionally, the specialist will handle general user inquiries and play a crucial role in problem resolution and maintaining positive relationships between our users and internal teams. Key Responsibilities: Conduct vetting, assessment, and interviews of prospective inbound applicants, ensuring they meet the platform's standards and criteria. Facilitate the onboarding process for successful candidates, including profile setup, compliance document collection, and conducting onboarding calls. Outreach to prospective applicants via phone, email and message to tell them more about the opportunities available from our company. Respond to general user inquiries via email, chat, or phone, providing timely, accurate, and helpful information to ensure user satisfaction. Perform various administrative tasks, such as updating logs and files with relevant user information, ensuring data accuracy and confidentiality. Continuously seek ways to improve the onboarding process and customer support experience, contributing to the development of best practices and procedures. Requirements: High attention to detail with excellent organizational and time management skills. Excellent communication and interpersonal skills, with the ability to interact and build relationships effectively with a diverse range of individuals. Confident phone manner is essential. Proficiency in using digital tools and platforms for customer support, data management, and documentation. A proactive and solution -oriented approach, with the ability to identify and resolve issues promptly. Previous experience in a customer service or administrative role is preferred. Interest in the hair, beauty and wellness space, experience in this field is a bonus.
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Customer Onboarding Manager
2 hours ago
South Africa Traild Software Full time R4 200 000 - R8 400 000 per yearWho are we?Traild is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable. Just as your bank provides always on risk protection for your credit card, Traild provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes. Our specialised Accounts...
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Customer Support Specialist
4 days ago
South Africa Neo Group Full time R250 000 - R400 000 per yearCome on board with Neo Group Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.We are seeking a...
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Onboarding Specialist
4 weeks ago
Cape Town, South Africa The Legends Agency Full timeOnboarding Specialist - Partner Success Location: Cape Town Central, Gardens Salary: R25,000 - R31,000 per monthIndustry: SaaS / Beauty & Wellness Tech Working hours: 10 am-7 pm SAST - Fall hours (e.g., October-March) 11 am - 8 pm SAST - Autumn hours (e.g,. March- October) About the Role We are seeking two energetic, people-focused Onboarding Specialists -...
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Customer Support Specialist
7 days ago
South Africa Traild Software Full time R350 000 - R550 000 per yearTraild: Who are we?Traild is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable. Just as your bank provides always on risk protection for your credit card, Traild provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes. Our specialised...
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Onboarding Specialist
4 days ago
Cape Town, South Africa Tracking Talent Full timeClient Onboarding Specialist is required at a Financial Services company. This is an important administrative role, where you will be providing provide support to the client facing team for the onboarding of new clients and investors, for local and cross jurisdictional structures. Provide day - to - day assistance for end to end on-boarding process of new...
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Onboarding Coordinator
4 days ago
South Africa Wander Full time R80 000 - R120 000 per yearJob Title: Onboarding CoordinatorJob Description:As an Onboarding Coordinator, you will play a crucial role in the seamless integration of new properties onto our platform. Your primary responsibility will be to oversee all administrative tasks involved in the onboarding process, ensuring that each property is ready for launch and that property owners are...
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Customer Support Specialist
3 weeks ago
Cape Town, South Africa Shoprite Group Of Companies Full timeJob title : Customer Support Specialist Job Location : Western Cape, Cape Town Deadline : December 03 Purpose of the Job The Shoprite Send Customer Support Specialist is responsible for providing meaningful support to Shoprite Send regarding customer registrations, general customer queries, and store queries. This role efficiently manages all customer...
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Patient Onboarding
4 days ago
South Africa ISTA Personnel Solutions Full time R250 000 - R400 000 per yearISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.Our US-based client offeres...
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South Africa VirtuHire Full time R250 000 - R500 000 per yearLocation: Fully Remote (South Africa)Hours: UK Business HoursAre you passionate about delivering exceptional customer experiences and building long-term relationships? Do you have the skills to manage client needs while driving customer satisfaction in a fast-paced, tech-driven environment? Join our client's team as a Customer Relationship Manager/Customer...
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Onboarding Specialist
4 weeks ago
Cape Town, South Africa The Legends Agency Full timeOnboarding Specialist - Partner SuccessLocation: Cape Town Central, Gardens Salary: R25,000 - R31,000 per monthIndustry: SaaS / Beauty & Wellness TechWorking hours:10 am-7 pm SAST - Fall hours (e.g., October-March)11 am - 8 pm SAST - Autumn hours (e.g,. March- October)About the RoleWe are seeking two energetic, people-focused Onboarding Specialists - Partner...
