Customer Services Officer

1 week ago

Durban, South Africa Affirmative Portfolios Full time

**Durban South Coast**
***:
**Customer Services Officer - Durban**

**Hybrid**

Salary : R12000 a month

Great customer service is at the heart of our ability to provide access to a reliable and customer-centric service to residents in and around communities in Durban
**.**

With plans to roll out nationally, We are seeking a highly motivated, solutions-driven, dynamic, and

experienced Customer Service Officer to oversee the Customer Happiness experience

Experience and Skills:

- Business or relevant tertiary education
- Minimum of 3 years of practical experience in Customer Care
- Computer Skills - Advanced skills in using Microsoft Office (PowerPoint, Word &
- Excel) and Google Suite (Docs, Sheets, Slides, Meets) to create documents and communicate
- Demonstrable experience in writing / responding to
- Proficient in English, Zulu and/ or Xhosa.
- Experience and willingness to work with and in the urban

informal settlements.
- Desirable:

- Technical Skills - An ability to grasp new technology
- Relevant industry experience
- CRM - Advanced skills in using customer-relationship management (CRM) systems to
- track sales processes, operations and performance.
- Sales - some experience and / or an understanding of business-to-customer sales or
- customer-facing experience is a plus
- Financial Skills - Financial skills with the capacity to oversee customer payments.
- Language - Fluency in English is a plus
- Experience working in growth-stage, entrepreneurial, innovative businesses
- Valid drivers’ licence

Personal characteristics:

- Strong Organiser - You have strong organisational and time management skills, with the ability to manage multiple priorities and deadlines
- Results-Oriented - A positive attitude focused on successful delivery, whether rolling up your sleeves supporting operations in the field, or getting behind a desk and computer to contribute with ideas and provide solutions.
- Resilient Self-Starter - We’re a small team and don’t have all the answers, so you will collaboratively develop processes / systems that address existing gaps to help get the job done.
- You can work independently and as part of a small and hybrid team based both in South Africa and overseas

**APPLY**
**below.

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