Customer Service Agent

3 days ago

Hippopark Avenue Durban South Africa WNS Global Services Full time R80 000 - R120 000 per year
Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

· Identify and understand customer needs to consistently provide a high quality service.

· Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.

· Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.

· Provide accurate information on products and services to clients to ensure consistency across the organization.

· Promote and cross-sell the UK client's products and services to complement existing products (where applicable) and enhance customer experience and loyalty.

· Operate customer related information systems to maintain and secure records.

· Contribute to the success of the team and the business by achieving personal targets.

· Adhere to the company and department standards, policies and procedures.

Qualifications

· Grade 12 / Matric

· Minimum of 6 months call center experience in a service environment

· UK call center experience advantageous

Additional Information

Required Skills:

· Computer literacy

· Proficient in MS Word, Email and good typing speed

· Neutral accent with excellent verbal and written English communication skills

Competencies:

· Customer service orientation

· Results driven

· Quality focus

· Ability to work under pressure

· Ability to adapt to constant changes

· Ability to work in teams

· Empathetic

  • Customer Service Agent

    7 days ago

    Cape Town, South Africa CaRRoL BoYeS Full time

    About the Company Carrol Boyes is an iconic South African brand, merging art and homeware to create functional art. As a leading homeware brand, we bring luxury into every room of the home, creating memorable moments in the everyday lives of people both nationally and internationally. About the Role:Be the human connection behind every beautiful purchase. As...

  • Customer Service Agent

    3 days ago

    Johannesburg, Gauteng, , South Africa Dream Team Gaming Full time R104 000 - R208 000 per year

    Overview & Purpose:We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for...

  • Customer Service Agents

    1 week ago

    Durban, South Africa Bespoke International Full time

    Customer Service Agents Wanted! We are looking for successful individuals who have international Customer Service Experience to join our winning team. **Requirements**: - Minimum 6 months International customer service experience - Energy experience beneficial - Matric Essential - Excellent written and verbal command in the English language We offer: R 5...

  • Customer Service Agent

    1 week ago

    Johannesburg, Gauteng, , South Africa CoSauce Full time R120 000 - R240 000 per year

    We're looking for talented customer service agents to join the Catch Consulting team. This position is for an international telecommunications client. Ideally, we're looking for candidates with call centre experience in an industry with a recurring customer base (telecommunications, media, insurance, energy etc.) Please note, you'll be working night shifts...

  • Customer Recovery Agent

    7 days ago

    South Africa adce94d1-ebc6-44ed-87f6-70c95c95823e Full time R150 000 - R250 000 per year

    Sebokong, ZATemporaryCommercialJob OpeningsCustomer Recovery AgentApplications are invited for the Customer Recovery Agent position to be based in Sebokong. PURPOSE OF THE ROLE:The Customer Recovery Agent plays a key role in reconnecting dormant Herotel customers and recovering unused routers (CPEs) from clients who are no longer using their service. This...

  • Customer Service Agent

    3 days ago

    Bridgeway, Century City, Cape Town, , South Africa WNS Global Services Full time R150 000 - R250 000 per year

    Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Customer Service Agent

    4 days ago

    Durban, South Africa ContactPoint360 Full time

    **Join our CP360 Family, today!** **Join Our Canadian-Inspired Team in Durban: Embrace Excellence Together!** **Who We Are**: At **ContactPoint 360**, we put _people first_. As a global customer experience company, we partner with top brands to deliver outstanding service through meaningful interactions. Our Durban team is growing, and we’re looking for...

  • Customer Service Agent

    1 week ago

    Durban, South Africa ContactPoint360 Full time

    **Join our CP360 Family, today!** **Join Our Canadian-Inspired Team in Durban: Embrace Excellence Together!** **Who We Are**: At **ContactPoint 360**, we put _people first_. As a global customer experience company, we partner with top brands to deliver outstanding service through meaningful interactions. Our Durban team is growing, and we’re looking for...

  • Customer Service Agent

    4 days ago

    Durban North, South Africa Urban lifestyle Full time

    Customer service agent The offer: - R4500 Basic Salary The Requirements: - 1 years experience. - Matric - Well spoken and friendly - Clear Criminal record **Salary**: From R4,500.00 per month Ability to commute/relocate: - Durban North, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required) **Experience**: - Sales: 1...

  • Customer Care Services Agent

    1 week ago

    Johannesburg, Gauteng, , South Africa CoSauce Full time R60 000 - R120 000 per year

    We're looking for talented customer service agents to join the CSR Holdings team. This position is for an international telecommunications client. Ideally, we're looking for candidates with call centre experience in an industry with a recurring customer base (telecommunications, media, insurance, energy etc.) Please note, you'll be working night shifts in...