Customer Service

3 days ago

Durban, South Africa Continuous Communications Full time

About the Role
We are seeking a motivated and experienced Customer Service & Administration person to take ownership of our customer communications and administrative processes. This role is ideal for someone who enjoys music, takes initiative, and prides themselves on delivering outstanding service and efficient operations. This is a hands-on role suited to someone who enjoys leading by example — managing day-to-day customer interactions, supporting team performance, and maintaining high standards of organisation and service delivery. Key Responsibilities
Participate in mainly virtual meetings with clients (Teams, Zoom, Google Meet etc.)
Monitor and improve customer service standards and response times
Oversee administrative tasks including record keeping, data entry, scheduling, and documentation
Identify process improvements and implement efficient workflows
Manage team workloads and ensure key deadlines are met
Liaise with other departments to resolve issues and enhance overall customer satisfaction
Take ownership of customer and administrative workflows, ensuring tasks are completed accurately and on time
About You
Strong communication and problem-solving skills
Excellent communication and interpersonal abilities
Able to work independently and take initiative
Proven experience in customer service and office administration
Confident handling telephone, meetings and written correspondence professionally
Highly organised with strong attention to detail
Proficient in Microsoft Office, Teams, Shared/Google Docs and general business software
A proactive and dependable team player with a “can-do” attitude
What We Offer
Salary between R12000 and R17000
Supportive and collaborative working environment
Medical Aid after 3 months
Provident Fund after 1 year
**How to Apply**:

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