Operations Manager

1.1. **Effective operations management of Property and Facilities**
- Assumes responsibility for the planning, development, and implementation of effective operations management policies, procedures, and planning.
- Assists Centre manager and Group Facilities Manager in developing short and long term goals and plans. Assists with long term budget projections.
- Executes established operational goals and ensures that corporate wide plans are complemented and supported.
- Assists in developing policies and procedures for Centre operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
- Assumes responsibility for the effective operations management of Centre and facilities.
- Coordinates and arranges third party services of maintenance contractors, suppliers, vendors, etc. Deals with contractors on daily basis.
- Liaises with tenants with regards to operational problems.
- Responds to emergency call outs.
- Day to day running and control of:
Tenant complaints

Security

Air Con

Cleaning, Electrical, Plumbing etc.
- Issues tender documents.
- Calculates operational costs for charge out to the tenants nsure recoveries where appropriate
- Manages tenant installations. Ensures that the centre layout will accommodate present and future operational and space requirements.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well maintained, and in good repair. Directs preventive maintenance procedures as appropriate.
- Ensures that centre operations are in compliance with established procedures, policies, regulations and codes.
- Assumes responsibility for the security of all the Centre facilities. Conducts scheduled inspections of security systems and implements improvements as necessary.
- Identifies security threats and develop action plans for the prevention of incidents
- Establishes and maintains security systems for the Centre and tenants
- Monitors shops and businesses and react on emergency calls
- Establishes and maintain security information network
- Liaisees with SAP and local authorities
- Plans the manning of the center and manage guards on duty
- Determines the needs for security systems and equipment in accordance with security company
- Communicates with tenants regarding security systems
- Develops and implement security devices
- Creates security awareness amongst staff, tenants and shoppers
- Compiles budgets and control expenditure in accordance with the security company
- Establishes emergency plans
- Assumes responsibility for ensuring the efficient and cost effective administration of centre operations.
- Completes financial forecasting duties, and generates and updates schedules for building expenditures.
- Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
- Oversees the procurement of furnishings and equipment in accordance with budget planning.
- Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
- Ensures that all maintenance agreements are current.
- Ensures that billing discrepancies are promptly tracked and resolved.

1.2. **Finance**
- Planning & Budgeting
- Preparation and completion of budgets by May each year
- Completion of forecasts timeously
- Assist in formulation of business plans for the unit
- 5 Year budget - preparation and control
- Quarterly review and monitoring results
- Expenditure Analysis
- Set and motivate capex requirement/TI philosophy per building in consultation with client
- Ensure we conform to capex philosophy and procedures
- Estimate new operating costs
- Ensure recovery of operational costs in accordance with Lease terms
- Check and authorise payment of accounts
- Authorise cleaning, consumables, electrical and general maintenance orders
- Control municipal payments and recoveries there against
- Ensuring cost effectiveness and performance of contractors

1.3. **Staff Management**
- Effectively supervises Property personnel, ensuring optimal performance.
- Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures. Discusses areas needing improvement.
- Assigns and coordinates personnel. Directs daily operations.
- Identifies, develops, and implements training programs as appropriate.
- Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
- Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel as necessary.
- Assumes responsibility for related duties as required or assigne