Regional Operations Manager

1 day ago

Mthatha, South Africa Pepkor Speciality Full time

The Regional Operations Manager is responsible for the effective execution of superior customer service by achieving optimum turnover results and customer service through merchandise presentation, staff motivation and development that are customer focused. The Regional Operations Manager will manage stores accross the Eastern Cape Region.

**Key Responsibilities**:

- Achievement of sales and profit budgets by the effective ongoing management of resources
- Protection of all assets (stock, cash, physical assets, staff and customers) through effective implementation of company policies and procedures
- Evaluate performance in the achievement of budgets and take action where necessary
- Pro-actively influence stockholding and monitor rates of sales within region to ensure correct merchandise mix
- Ensure store layouts within region are in line with company standards
- Customer service
- Ensure merchandise opportunities are maximized through management of inventory
- Ensure correct company administration procedures in respect of stock, mark-downs, laybyes
- Ensure effective merchandise replenishment
- Knowledge of competitive business
- People management
- People administration
- Performance Management
- Recruit, develop, guide staff to ensure customer friendly and efficient environment
- Process management

**Qualifications**:

- 3 Years’ experience in Multi-store Operations
- GR 12 / Matric
- Tertiary qualification will be an advantage

**Knowledge, Skills and Experience**:

- Customer service orientation
- Strong leadership and managerial skills / Ability to develop subordinates
- Ability to plan, organize and control effectively
- Computer literacy
- Working knowledge of budget control / Ability to analyze business reports
- Attention to detail
- Ability to communicate with people on all levels
- Negotiation Skills
- Tolerance for stress
- Self-Management
- Planning ability
- High level of integrity / Initiative
- Valid Drivers license

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