Operations Support Officer

6 days ago

Benoni, South Africa Optix Full time

**Job Advert Summary**:
To provide critical support to the operations team by coordinating administrative tasks, ensuring process efficiency, tracking progress of operational workflows, and serving as a communication link between management and the scheduling team. The Operations Support Officer plays a vital role in maintaining the smooth flow of day-to-day activities.

**Minimum Requirements**:

- Grade 12 / Matric (minimum requirement)
- 1-3 years’ experience in an operational, administrative, or logistics support role
- Proficiency in MS Office (especially Excel, Outlook, Word); knowledge of operational systems (e.g, Smartsheet) is beneficial
- Excellent organizational and time management skills
- Strong written and verbal communication
- Attention to detail and accuracy
- Ability to work independently and as part of a team
- Problem-solving and critical thinking abilities
- Ability to prioritize and manage multiple tasks under pressure

**Duties & Responsibilities**:

- Coordinate day-to-day operational functions and assist in workflow execution.
- Monitor job cards, service requests, or operational tickets to ensure timely resolution.
- Support planning and scheduling activities for field staff or technicians.
- Update and maintain operational logs, spreadsheets, and databases.
- Maintain accurate records and documentation related to operational processes.
- Liaise with internal departments and external stakeholders to ensure task completion and issue resolution.
- Monitor and track progress on assigned projects or tasks, reporting delays or issues to the manager.
- Follow up on work orders, job tickets, and support requests to ensure timely execution.
- Identify process bottlenecks or inefficiencies and propose improvements
- Provide general administrative support to the Operations team as needed.

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