Key Accounts Coordinator

2 days ago

Cape Town, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Wholesale & Retail Trade

**Job category**:Pharmaceutic

**Location**:Cape Town

**Contract**:Permanent

**Remuneration**:Market related

**EE position**:Yes

**Brand**:Clicks

**Introduction**:
To support the Industry Relations(Medical Aid) Team with the management, the overall administration and the coordination of service provider agreements and/or arrangements for the Group.

**Job description**:
**Job Objectives**:

- To track, manage and resolve any and all queries regarding service provision, aligned to agreements/ arrangements, with the appropriate internal and external stakeholders in a timely and professional manner.
- To track and facilitate relations and communications with various internal Clicks stakeholders who play a role in delivery of our service provider agreements, including IT, Audit, Legal,Finance (Debtors) and Operations as well as the Healthcare Team.
- To manage the administrative and organisational tasks of the Industry Relations Team, including weekly scorecard, operational plan, master document updating and tracking, service provider agreement/ arrangements, etc.
- To facilitate the required reporting, in conjunction with the KAM, as required by our service provider agreements/arrangements and work with the Healthcare Team to co-ordinate ad-hoc analysis, as required.
- To provide accurate and timely research results on funder benefits and changes to industry/scheme rules/benefits. Working with the KAMs to identify commercial opportunities in the Clicks environment.
- To assist the KAM and Exec with relationship building and relationship management activities (eg.) presence at meetings, presentations, wellness days, scheduled events through communication (files updates etc.)
- To assist the marketing team with the coordination of marketing, communications and events that are aligned with the service provider agreeemtents/arrangements and increased commercial activities.

**Minimum requirements**:
**Qualifications and Experience**:

- Matric (Essential)
- Diploma in Healthcare care or related (Desirable)
- Min 3-4 years corporate work experience
- 2-3 years Customer Relations experience/Corporate B2B Service - excluding call centre, account management. (Essential)
- 1-2 years solid administration experience (Essential)
- 1-2 years Health Care and/or Retail related work experience (Desirable)

**Skills, Abilities and Job Related Knowledge**:

- Knowledge of Medical Aids in SA (Desirable)
- Knowledge of Pharmacy Retail (Desirable)
- Time Management
- Computer Literacy - Microsoft office (Advance Excel)
- Planning & Organising and attention to detail
- Communication and Relationship Management Skills
- Analytical Skills
- Entrepreneurial skills (Identifying commercial opportunities)
- Marketing Skills
- Service Delivery/Desire to Deliver/ Customer Focus

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