Product Quality and Innovations Manager

Krispy Kreme South Africa

KK Doughnuts SA (Pty) Ltd, trading as KRISPY KREME SOUTH AFRICA (KKSA) is a private company,

registered in South Africa that holds the exclusive development rights for the Krispy Kreme brand in

Rosebank and the first commissary was established in Linbro Business Park Sandton. KKSA is currently

represented in Gauteng, KwaZulu Natal & The Western Cape. KKSA currently operates 49 stores and has

over 500 points of access in retail supermarkets / convenience stores. Krispy Kreme’s Global purpose is

to ‘’touch and enhance lives through the joy of Krispy Kreme’’. KKSA’s mission is to ensure that ‘’

Everybody deserves a happy place where nothing, but the best is Krispy Kreme quality’’. KKSA relies on

employee adherence to the company’s values and alignment with its culture as the predetermined

factor underpinning success.

Product Quality & Innovations Manager (National Head, based in JHB)

Remuneration: R20 - R23,000 (Experience dependant)

Location: Linbro Business Park, Sandton

Travel: Must have own car and be able to travel monthly (2-3 days domestic)

Education level & experience: Suitable qualification advantageous + 4 years’ experience in the

industry in a comparative role

Job level: Management

Working days: Monday to Friday. Will be required to work a Saturday or Sunday

occasionally to prep for product launches.

Job description

The Product Quality & Innovations Manager, will be a key contributor to Krispy Kreme’s success by

delivering on the Fresh Product Calendar, creating awesome doughnut experiences for our guests and

ensuring product quality is aligned with the brand standards and continuously adhered to. Role aligns

with Operations, Brand Marketing, and Innovations to successfully co-develop Limited Time Offerings

(LTO’s) from product briefs to launch. Working closely with internal and external partners through

Krispy Kreme’s IDEAL innovation process. Leading teams to execute on product freshness.

This position reports to the Operations Director (in conjunction with Head of Marketing).

Key roles and responsibilities include but are not limited to:

- Participates in all stages of the IDEAL process, from ideation, product briefing, bench top

development, collection of reviews through launch.
- Collaborating and creating buzzworthy doughnuts, balancing customer wow and operational

ease with omnichannel lens.
- Ensures products consistently meet marketing, financial, and operational goals.
- Works closely with Marketing team from Calendar planning to creative think tank, to food

styling - photo and video shoot and roll-out.
- Works closely with the procurement team to source new ingredients and maintain vendor

relationships. Responsible for creating and presenting ingredient sample briefs to suppliers.
- Accountable for maintaining accurate data in Product Vision for processing aids and

formulations, along with ingredient specifications, testing evaluations and any other technical

documentation and vendor communication that allow for consistent and reliable execution

within IDEAL development process.
- Partners with Operations and Training on all materials required from training to launch.

Including training videos, accurate recipe cards and processing specifications.
- Will manage a team of processors (decorating) from a creative, administrative (rosters, leave

schedules) and leadership point of view.
- Stays current on all new food technologies and products, leveraging supply chain partnerships,

vendors, and culinary experts, bringing creative new ideas to the team.
- Implement systems and process to maintain quality and freshness standards at Krispy Kreme

South Africa.
- Quality control monitoring on Doughnuts and specialised beverage is essential.

YOUR RECIPE FOR SUCCESS
- Strong understanding of Baking (Sweet Treat) principles required. Culinary or Pastry Degree

preferred.
- Exposure and knowledge of product and suppliers in this space is advantageous.
- Excellent time management and organizational skills.
- Passion for innovation in sweet treat category required.
- Quality Control and attention to detail is key.
- Strong written and oral communication skills.
- Self-motivated with strong work ethic.
- Ability to work effectively under tight timelines, troubleshoot and prioritize projects, in a high

pressure and continuously evolving environment.
- Leadership and management skills essential in directing your team.

not afraid to “get your hands dirty” and spend extensive time with your team in production.

**Job Type**: Permanent

**Salary**: R20,000.00 - R23,000.00 per month

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have your own vehicle?

**Experience**:

- Culinary: 5 years (required)

License/Certification:

- Culinary Arts Certification? (required)

Willingness to travel:

- 25%