Risk Auditor

1 week ago

Cape Town, South Africa Surgo HR & Training Full time

**Job Purpose**:
The risk department forms part of tri-unit regulatory divisions within the group with the other two affiliated entities being Quality and Compliance. The role of the risk auditor would be not only to identify operational risks and gaps within the group of companies but also to evaluate controls and procedures to manage (mitigate) such risks.

**Duties**:
Identify risks that would lead to financial, operational and business loss

A keen understanding of the business end to end process flow i.e., Sale to Activation (beneficial if you understand the Billing / Payment post sale procedure)

Audit various current processes and procedures to identity if this is in fact working or if there are gaps

Implement processes and procedures to mitigate such risks

Monitor improvements within the designated area of concern. This would also extend to the Quality and Compliance departments

Drive improvements with the relevant departments manager (management teams) by conducting calibration and collaboration sessions

Highlight areas of exposure to the Risk manager whilst providing insights around such risks

Liaise with the affiliated department that the auditor is assigned to by offering advice and support

Conduct training and coaching relevant to the risk mitigation as and when required

Provide monthly overviews to the business at large

**Requirements**:
Knowledge of operational compliance checks across the sales force to ensure referrals are being closed off accurately and within the required SLA

Experience in working with Sales team leaders regarding performing accurate coaching and support to Sales experts specific to Quality

Experienced in support of new agents within the business by conducting audits on their performance

Knowledgeable of strategies that ensure compliance results improve by driving key measurables

Able to drive contractual obligation by clients which are affiliated to the Compliance rules, regulations and legislations are being adhered to

Able to drive compliant behaviour regarding banking and governing bodies requirements. This could include credit card (other affiliated banking ussd confirmations as designated by the client)

Able to drive script audit practises and adherence

Able to conduct calibration sessions with relevant stakeholders to ensure the educational piece on operational compliance is filtered through

Able to conduct audits on training sessions so that gaps identified from a group perspective is fed back to the training department and manager

Able ot make informed rulings on disputes raised by Sales in terms of Quality findings

Able to conduct roll outs either in terms of the Compliance guide updates (other compliance related requirements)

Are you this person?

Do you have an enquiring mind and an eye for inaccuracies?

Are you a person who pays careful attention to detail?

Are you big on communication and driving improvements?

Can you conduct and present findings in a platform that is middle and senior management facing?

Are you proficient in Microsoft office?

**Benefits**:
Market related CTC salary based on the level of experience

Medical aid, KPI incentive, provident fund

**Working hours**:
Hours of work will be international hours, starting at 3pm and will be part of a diverse team of Operational Risk

You will be required to work within a team as well as on your own.

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