Team Leader

1 week ago

Durban, South Africa O'Dwyer Personnel Full time

**Responsibilities**:

- To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programmes.
- To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organisation that will be affected by a programme.
- To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment.
- To maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently.

**Requirements**:

- Matric / Grade 12 or equivalent, with English and Mathematics
- Proven track record of delivering against client, customer and business outcomes.
- Minimum of 2 Years management experience working in a fast paced in and/or in/outbound sales and customer service contact centre environment
- Experience managing Omni-channel sales and customer operations
- 2+ Years’ experience working within a BPO contact centre
- Relevant working experience with UK customers in a contact centre environment an advantage
- Monday to Sunday from 10am - 8pm AND 11am - 9pm on rotational basis (5 days on, 2 days off)
- Will be required to work SA and UK public holidays if shifted

**Job Type**: Permanent

**Salary**: R16,500.00 per month

**Experience**:

- Team Leader: 2 years (required)

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