Team Leader
4 weeks ago
Job title : Team Leader Job Location : KwaZulu-Natal, Durban Deadline : November 30, 2025 Quick Recommended Links Jobs by Location Job by industries Job Description We are looking for a Team Leader with the right talent and skills to lead our teams. The purpose of the role is to drive superior customer service performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality and operational efficiency. Responsibilities Managing Performance and achievement of team KPIs Leave / Absence management ensuring required resourcing is available as per SLA. Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols. Maintains team Motivation. Rewards & Incentives are planned and implemented on an ongoing basis. Ensure that the employee experience is consistent with the HW culture Ongoing coaching provided to the advisors. Regular call listening Team professional development is considered and the necessary conversations (CPD, Succession , Career pathing etc.) On going knowledge sharing activities to keep the team updated Monthly 1-1s with team members Identify and nurture top talent within the team. Identify skills / knowledge gaps and independently address or escalation for assistance All necessary reports are completed in line with department schedule / client requirements (daily, weekly, monthly) Drive change initiatives ensure it as the desired outcome within your team Job Requirements National senior certificate-Grade 12 Clear HR Record Must be currently an internal employee of Huntswood Background within Financial Services is highly advantageous Previous Subject Matter Expert / Team Leader experience advantageous Key Competencies Understanding of Business processes & policies Planning Leadership Analytical Conflict resolution Strong communication Listens to understand Run effective meetings Goal / Target Orientated Self -managed Coaching Developmental Provides learning opportunities in everyday work. Motivate team to achieve personal and professional goals. Able to manage time well Structured approach Report Feedback Relationship Building Behavior / Characteristics People Positive Fair Approachable Good communicator Solutionist Role model Huntswood Culture & values Set clear expectations. Integrity Takes responsibility and accountability for the teams output Inspirational knowledge Sharing Provide Guidance & Support Good communication (written and verbal ) Able to span / network with ease. Collaboration Proactive Confident Human Resources jobs #J-18808-Ljbffr
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Team Leader
1 week ago
Durban, South Africa Custom Connect Full timeAre you an experienced Team Leader in customer service ready for your next challenge? At Custom Connect, we are looking for a driven **Team Leader** to strengthen our Dutch-speaking team. In this role, you will be responsible for leading and coaching a team of customer service agents, ensuring operational goals are met, maintaining high-quality service, and...
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Team Leader
4 days ago
Durban, South Africa Webhelp Full time**Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office,...
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Team Leader
4 days ago
Durban, South Africa Webhelp Full time**Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance...
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Team Leader
2 weeks ago
Durban, South Africa Webhelp Full timeAt Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the...
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Team Leader
2 weeks ago
Durban, South Africa Webhelp Full timeAt Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the...
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Team Leader
2 weeks ago
Durban, South Africa Webhelp Full time**Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance...
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Team Leader
2 weeks ago
Durban, South Africa Webhelp Full time**Job Advert** At Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who...
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Team Leader
2 weeks ago
Durban, South Africa Online Financial Advisor Full timeUniversal Call Centre is looking for exceptional Sales team leaders who are innovative, attentive and nurturing with magnificent leadership skills to join our family. **Time**: Great working hours, as you have more time to spend with family. Monday - Friday (NO WEEKENDS) 07:45 AM - 18:00 PM **Benefits**: Attractive Basic Salary with uncapped...
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Team Leader
1 week ago
Durban, South Africa Webhelp Full time**Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...
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Team Leader
4 days ago
Durban, South Africa Essity Full time**Team Leader**: **About the Role**: The Factory Team Leader role is responsible for Health & Safety of the employees and factory facilities, leading & controlling production, ensuring quality control and standards are met in both raw material and finished product while achieving production outputs. The role calls for an incumbent that has a proven track...
