Senior Collections Specialist

2 days ago

Cape Town, South Africa Boldr Full time

The Collection Specialists will be responsible for resolving overdue bills and collecting payments from customers. The Collections Specialist will be responsible for contacting customers with past-due accounts and set-up acceptable terms of repayment.
- As a Senior Collections Specialist you will develop strong working relationships with assigned Partners in order to provide best-in-class customer service support for all related client collection needs
- Assists in credit and collections activities to ensure monies owed to the firm are received in a timely manner while maintaining positive relationships with the firm's internal and external clients
- Ability to keep up with a fast-paced environment with keen insight into prioritizing in order to achieve firm collections targets and goals
- Assist in managing day-to-day collections operations for assigned partners
- Identify problems or issues in processes and implement solutions bringing bottom-line results
- Interface with varying levels of management, clients, and staff
- Must be resourceful in developing alternative solutions and meeting deadlines in a real-time, fast-paced environment
- Interact and support billing attorneys and partners to review the status of unpaid bills
- Direct contact with clients regarding past-due accounts and invoices as requested by the respective billing attorney
- Monitor payment arrangements to ensure compliance with payment terms
- Partners with billing representative to ensure appropriate collections follow-up -Generate and distribute monthly Client Reminder Statements to ensure that the statements are sent to clients in a timely manner
- Research and monitor unapplied payments; responsible for processing client refunds when applicable
- Promptly responds to client inquiries regarding past due balances
- Assists with providing backup for client audit letter responses as necessary -Conduct credit review analyses on clients as needed
- Prepare reports and analyses on the status of credit and collection matters; provide regular updates to management on these matters
- Assume additional responsibilities as necessary

**Requirements**:

- Excellent organizational, interpersonal skills, and communication skills, and the ability to work with all levels of personnel within the Firm, including Business Unit Leaders, Directors, and Chiefs
- Strong writing skills necessary
- Ability to provide a high level of customer service in a fast-paced environment
- Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary
- Proficiency in MS Office

**Benefits**

Salary + Benefits

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