Credit Controller

**JOB PROFILE**:
**Job Title: Credit Controller - Collection and Query Specialist**

**Division**:Accounts Receivable

**Location & Address**:Century City, Cape Town

**Reports to**:Group Credit Risk Manager

**Direct Subordinates**:0

**Total Staff in Function**:16

**WORKING RELATIONSHIPS**:
**Internal**:

- Procurement
- Sales Operations
- Brand Operations
- Account Managers
- Systems Engineers / Presales
- Marketing
- Logistics
- Regional Managers

**External**:

- Vendor
- Resellers
- End Users
- Vendor Alliance Partners

JOB SUMMARY:
**Main Purpose of Position**:
Collect the maximum due and overdue debt within the approved payment terms of the reseller/partner. Also ensuring that ALL queries are resolved, immediately after receipt of the respect remittance advice.

**KPA's**

**MONTHLY / QUARTERLY**
- Your main duty will be to help all companies collect the money it is owed.
- You will be responsible for contacting debtors and negotiating payments.
- You will be part of a team who is responsible for the collection of the money owed to all the ETH companies when it is due.
- Meet the collection targets in terms of what has been offered to the resellers/customers.
- Constant focus on working on query resolution with aged queries to be escalated.
- Internal And External Communication and Interaction where necessary and relevant
- Handling the conclusion of complex account queries
- Ensure debt is collected timeously.
- Work closely with the Allocations Supervisor and her team to ensure a cohesive working environment.
- Maintain service levels to the partners and internal staff.
- Identify and submit claims to CGIC for possible losses within the correct reporting period.
- Collections and ownership of payment plans and ensuring the team is collecting what is required and committed as per these payment plans.

**Internal training associated with competencies**:

- Adhere and complete the Company Learning Map issued during the first week of employment to meet expectation.

**Minimum Qualification**:

- Credit Management Diploma Or Equivalent.

**Minimum Experience**:

- 3-5 Years In an Equivalent Field Of Employment.

**Nice-to-have Skills**:

- High Level Of Communication (Verbal And Written)
- Forward And Outside-The-Box Thinker
- Negotiation Skills
- Levelheaded With A Goal Driven Demeanor
- Team Player, Willing To Step Into Other Credit Control Functionality If Required.
- Professional At Any Given Time

**Office Requirements**:

- Work-from-office environment.
- Semi-formal dress code.
- Working hours are from 08:00 - 17:00.
- Excellent international business language skills (English), both written and verbal.
- Reliable transport to and from the office.

Note:

- The remuneration package will be discussed during the interviewing process.
- Follow through with a 3-month probation review which will be scheduled by Human Resources monthly.
- You will be required to perform such duties as reasonably required by the business. Your job description may be amended from time to time if it is valid and reasonable.
- You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
- Duties must be performed' faithfully, diligently, and to the best of your abilities. You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
- You may be required within reason, to work outside of set duties and/or perform in more than one role.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Debt Collection: 3 years (required)
- Credit Control: 3 years (required)