Sales Consultant

JOB DESCRIPTION: SALES

Sales Executive

DEPARTMENT & COST CENTRE:
Sales

REPORTS TO POSITION Branch Manager

MINIMUM JOB REQUIREMENTS Grade 12 or equivalent

Retail sales experience (Minimum 2 years)

Highly motivated and target driven

Excellent selling, negotiation, and communication skills

A passion and commitment to excellent customer service

KNOWLEDGE, SKILLS, EXPERIENCE, Ability to speak more than 1 language - Advantageous

SPECIAL REQUIREMENTS More than 3 years’ experience in sales - Advantageous

Knowledge / experience in the furniture industry - Very advantageous

JOB OVERVIEW

As a salesperson, you will be responsible for dealing with customers, answering queries, selling our products, and making sure that these products are attractively displayed. All this, whilst demonstrating the highest levels of enthusiasm and customer centric ethics.

DUTIES AND RESPONSIBILITIES (KPA) DESCRIPTION
- Achieve daily / weekly and monthly targets.
- Sell and promote B-stock items, as well as know the policy surrounding this: o There is a misconception that B-stock items may not be returned. This is incorrect. The B-stock item has a Tax invoice attached to it when it is purchased, thus CPA rules

1. Sales apply. o This means that if the customer wants to return the unit within the 7-day period that Decofurn offers for a return, that commitment needs to be honoured (As long as the unit is returned in the condition it was sold in). o Albeit Decofurn gives no direct warranty on B-stock items, the CPA states that all goods purchased carry a 6-month return option.

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- Thus indirectly, all B-stock items carry a 6-month warranty.
- Promote and have basic knowledge of all Decofurn's payment methods (lay-bys, credit lines etc.)
- Offer alternatives.
- Understand your customer’s needs.
- NEVER, under any circumstances, place another salesman's sale on your name.
- Follow our Standard Operating Procedures (SOP).
- Ensure a high standard of customer service.
- This includes: o Body Language: Always present in a friendly and courteous manner to customers, whilst always being polite and attentive. o Emotional intelligence: Foster the ability to adjust to a customer’s temperament and meet them on their current level (i.e., the ability to empathise). o Good listening skills: A great salesperson needs to really listen to understand a customer’s requirements. o Communication skills: The salesperson needs to be coherent in articulating what they say, so that the customer is able to clearly understand them.
2. Customer Service o Patience: The salesperson needs to have patience with difficult customers, or customers who take their time to make a purchase.
- Ensure complaints are kept to an absolute minimum and those that do present themselves, are dealt with timeously.
- Escalate unresolved customer complaints timeously.
- Assist all clients.
- Orders to be placed and followed up in time.
- Customers stay updated: communication to be of the highest standard.
- Ensure the correct/honest information is given to the customers.
- Maintain high levels of telephone etiquette.
- Good telephone etiquette includes:
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- Answering the call within three rings. o Answering the call with a “smile”. o Immediately introducing yourself and how you may be of assistance. o Speaking clearly and calmly. o Being patient and never interrupting the customer. o Actively listening to what the customer is asking and being able to respond accordingly. o Follow ups: Being honest if you do not know the answer to the customers question but making sure you get back to them with the correct one once you have done the research. o Appropriate closing: While bidding goodbye, always thank the customer and ensure that you ask if there is anything else you may assist them with.
- Ensuring stock is displayed as per Decofurn's high standards.
- Pricing: o Ensure price tags are in good condition, o Ensure price tags are facing the same direction.
- Ensure stock is in line and symmetrical with the stock around it.

3. Showroom - Reporting damaged display items which need to be replaced.
- Reporting dirty stock items for cleaning.
- Reporting general pollution on the showroom floor for cleaning.
- Taking ownership in placing stock back to its original position when customers have moved the item.
- You will be part of a larger team collective, being based on the showroom floor. Thus, it is of paramount importance to be a

4. Team Player team player.
- The following team player characteristics are expected: o Integrity: It is not possible for management to keep an eye on all sales staff to ensure they are doing their duty to the

Job Description - Sales Page 3 of 5

best of their ability. Thus, we trust in the integrity of the salesperson. o Hours on the showroom floor can be arduous. Try being as proactive as possible and always keep a positive attitude.

This has an effect on fellow staff. o Alwa