Receptionist

7 days ago

Cape Town, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Wholesale & Retail Trade
- **Job category**:Reception and Switchboard**Location**:Cape Town
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Brand**:Clicks Group Services**Introduction**:
We are looking to recruit a permanent Receptionist to work within the Group Facilities department. The role will be based at Clicks Head Office in Cape Town and will report to the Supervisor.

**Job description**:

- Receive all visitors in a friendly and professional manner and promptly notify the relevant person. Answer the telephone in a professional manner and transfer calls correctly.
- **Reception**
- To answer external calls within 3 rings using the standard greeting.
- To provide correct and accurate directions to the office.
- Ensure that internal telephone list is kept up to date with accurate information at all times and according to the SLA.
- Transfer telephone calls to the correct extensions at all times.
- Attend to visitors in a prompt, professional and friendly manner.
- Ensure general tidiness of the reception and waiting area.
- Ensure Visitors Registration Book is completed by all visitors.
- Notify the relevant staff member of their visitor's presence.
- Ensure the visitors are collected at Reception.

**Administration**
- Excellent customer relation skills.
- Good Presentation and communication Skills.
- Attention to detail and accuracy.
- Analytical thinking and in depth assessment of problems with a solution based thought process.
- To advice where preventative maintenance is required.
- Logging of calls and the following up.
- Maintain an approved list of contractors and assist managing Contractors.
- Advice on Soft Services areas for improvement.
- Ensure compliance with all OHS and Quality related policy and procedure as well as standards set.
- Follow policies and procures.

**Access Control**
- Follow all Access Control regulations for visitors.
- Ensure that new staff members have been issued an access card in accordance with the procedure.
- Ensure that record is kept of all access control issues during a period.

**Lost Property**
- Log and maintain the lost property register.
- Report on any irregularities with Lost Property.
- Administer Lost/Found items - Notify the relevant parties.

**Minimum requirements**:
**Qualifications and Experience**:

- Matric
- Customer Service experience and administration
- A telephonist certificate

**Skills, Abilities and Job Related Knowledge**:

- MS Office
- Knowledge of the telephone system
- Excellent customer relations and people skills
- Ability to plan, organise and control own work effort Ability to work under pressure
- Good communication skills
- Well groomed and presentable
- Good Timekeeping Skills
- Attention to Detail

**Essential Competencies**:

- Ability to communicate effectively with all levels of staff, contractors and management.
- Taking prompt action to accomplish objectives.
- Spotting the problem before it is logged.
- Must be energetic and highly self-motivated
- Must be reliable and approachable
- Must be self-motivated and team oriented
- Must be friendly, polite and helpful when dealing with customers
- Must be able to work competently under pressure
- Must be service oriented.
- Must be able to work independently.
- Must be punctual all the time.

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