M365 Technical Support Specialist

1 week ago

Cape Town, South Africa Upwork Full time

**Company Description**
Upwork, in collaboration with a leading American multinational technology company, is looking for** English-speaking Microsoft 365 Business Advisors to work Monday to Friday between 5 pm and 1 am UTC**. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.

**About Upwork**:
Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s business products, a game-changing initiative that will define the future of technology.

**About the Role**:
We are looking for skilled and experienced Microsoft 365 Business Advisors - Engineers who
will act as ambassadors for our customers' journeys. In this role, you will be responsible for
providing detailed, consultative advice and support, focusing on understanding and achieving
customer goals with their Office 365 subscription
**Job Description** What you'll do**:
Actively engage with customers to understand their business objectives and how
Microsoft 365 can support their goals.
Educate customers on Microsoft 365 products and services, guiding them on best
practices for improving productivity and collaboration.
Assist customers in evaluating the potential benefits of a Microsoft 365 subscription,
providing personalized recommendations and tailored demos.
Advise on different subscription plans and features, helping customers choose the best
option for their needs and budget.
Guide customers through new subscriptions or enhancing existing ones, including step
- by-step instructions and troubleshooting.
Stay updated on the latest Microsoft 365 updates and enhancements, and communicate
these effectively to customers.
Document technical issues and solutions in a knowledge base.
Collaborate with other technical support engineers to resolve complex technical issues.
Ensure a high level of customer success, with a focus on moving customers from grace
period to perpetual usage and increasing license utilization.
**Qualifications**
Qualifications:
Technical advisory or implementation experience in a Microsoft 365 environment.

Strong consultative and chat communication skills, emphasizing clarity, empathy, and
professionalism.

Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).

RAVE experience (a plus but not required).

**Additional Information**
**Device Specifications**:

- Computer that is not joined to another company’s domain, neither managed by any remote management - inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB RAM (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rd-party antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology
- All your information will be kept confidential according to EEO guidelines.

**Why Choose Us?**
- We value diligence and teamwork
- Be a part of innovation and customer satisfaction to various large organizations

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