Program Manager

1 week ago

Cape Town, South Africa Parvana Strategic Sourcing Full time

**Role Responsibilities**:
Providing input into the development of the tactical strategy.

Developing / implementing a supporting operational strategy.

Designing / implementing new cutting-edge systems, solutions and processes.

Working with stakeholders across the business, advocating for and distilling technical requirements.

Drawing up a budget aligned to tactical delivery plans.

Managing / evolving the overall architecture and target architecture.

Responsible for strong service delivery of the support services team.

Managing / continuously driving performance improvements from team and systems.

Efficient with workflow management, capacity management and quality of work output.

Evaluating delivery requirements and ensuring proper resource and risk management.

Influencing and motivation of various teams and stakeholders within the end-to-end process.

Team management, which includes completion of individual KPI reviews.

Evaluating / benchmarking service providers to ensure continuous improvement.

Compiling development logs and continuously reviewing output required by technical teams.

Assisting with the creation of SLA’s and ensuring continuous updates of SLA.

Ensuring vendor / supplier services and products meet SLA agreements / performance standards.

Taking an active role in the development and coaching of direct and indirect teams and clients.

Mentoring your direct and indirect team, interns and learners.

Meeting the needs of clients and committing to continuous development.

Monitoring / managing the timely and accurate resolution of escalated issues.

Day-to-day management of the support services team.

Proactively drive ops and systems process improvement plans.

Reviewing KPIs to enhance overall service quality and delivery.

Minimise / eliminate risks to the business by preventing adverse developments.

Identifying opportunities for improvements to services or programs and recommending alternatives.

Reviewing / updating the risk and issue(s) register and initiating corrective action as appropriate.

Tracking / analysing operational processes, trends, variances and other metrics.

Ensuring compliance to legal regulations and company policies / house rules / contracts.

Auditing support services development log weekly and flagging any unresolved issues.

Coordinating, reviewing and providing resolution of complex service issues.

Developing / delivering roadmaps for operational projects.

Participating in the development / recruitment process within the company

Coordinating / ensuring the successful orientation of new employees

**Preferred Qualifications**:
Tertiary qualification / degree

**Relevant Skills / Experience**:
5+ years’ experience in a similar environment.

3 years management and/or supervisory experience.

2 years Project Management Experience would be beneficial.

Experience with Supply Chain Management systems.

Ability to solve problems effectively using logic, analysis, past experiences and experimentation.

Compliance to ethical and anti-corruption policies.

Uphold stringent corporate governance and best practice.

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