Program Manager

We are seeking a Program Manager to join our Customer, Platforms, and Insights Division, where you will play a pivotal role in shaping the strategic direction and execution of our Product portfolio. Collaborating closely with cross‑functional teams, you will define product roadmaps, prioritize features, and deliver exceptional customer experiences across our platforms. Leveraging your expertise in Program Management and technology, you will drive innovation, optimize product performance, lead a Program Management center of excellence, and foster measurable business impact. Key Responsibilities Lead the end‑to‑end program lifecycle, from ideation to implementation, for key initiatives within our product portfolio. Collaborate with stakeholders to establish program vision, strategy, and roadmap, aligning with business objectives and customer needs. Conduct market research, competitive analysis, and customer feedback to unearth opportunities and guide program decisions. Define and prioritize features based on value, feasibility, and strategic alignment, leveraging agile methodologies to drive rapid iteration and delivery. Work closely with engineering teams to translate requirements into actionable user stories, offering clear direction and support throughout the development process. Monitor and analyze program performance metrics, pinpointing areas for enhancement and optimization to enrich the customer experience and drive business outcomes. Serve as a subject‑matter expert on industry trends, emerging technologies, and best practices in Program Management, sharing insights and fostering continuous learning and improvement across the organization. Qualifications and Experience Bachelor's Degree in Engineering, IT, Computer Science, or Commerce fields. Program Management Certification. Proven experience as a Program Manager, with a track record of successfully launching and optimizing digital products. 5+ years of experience collaborating with engineering teams in a fast‑paced environment, demonstrating the ability to manage multiple projects, stay organized, and prioritize deadlines effectively. Project Management experience is an advantage. Skills Strong analytical skills and data‑driven decision‑making capabilities, with the ability to translate complex insights into actionable strategies and initiatives. Excellent communication and stakeholder management skills, with the ability to influence cross‑functional teams and cultivate consensus around program priorities and trade‑offs. A passion for innovation and customer‑centric design, with an unwavering focus on delivering exceptional experiences that fuel business growth and customer loyalty. Behaviours Cultivates Innovation – creates an environment that fosters and nurtures a culture of creativity which drives success. Decision Quality – consistently makes timely, well‑rounded and informed decisions. Ensures Accountability – takes accountability and ensures others are held to account on agreed upon performance targets. Manages Complexity – interprets and simplifies complex and contradictory information when resolving organisational problems. Persuades – effectively influences others by gaining support and commitment in the delivery of organisational goals and objectives. Plans and Aligns – develops plans and prioritises initiatives that align to the organisational goals and objectives. Tech Savvy – leverages new technology to enhance productivity, improve problem solving, and support business growth. Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act. #J-18808-Ljbffr