Operations / Product Assistant (Travel/hospitality)

3 days ago

Stellenbosch Western Cape, South Africa Helderberg Personnel Full time

administration assistant|product assistant

**The Role & Key Responsibilities**:

- Support Product team in negotiating excellent commercial terms, special offers and marketing contributions year around
- Work with the team during brochure production in the planning, negotiation, proof reading and ultimately, producing compelling brochure content
- Assist with all elements of product administration, including - checking contracts, checking invoices, manual costing assistance for reservations team,
- Providing destination and hotels sales and performance reports
- Work closely with Reservations team, including checking quotes, liaising with suppliers for favours and issues, checking invoices
- Keep in-house system up to date with content ensuring accuracy - providing rooming reports where needed. Also, checking and updating offers, inventory, new hotel information
- Ensure our website content is both accurate and compelling
- Pricing of packages to support marketing activities and staying on top of our special offers process
- Helping the commercial team deliver sustainable and profitable growth through effective product marketing to consumers and trade partners
- General administration including liaising with the finance department to review and raise product and marketing invoices
- Assist with and attend supplier training virtually
- Keep abreast of travel industry news and competitor analysis, including pricing
- Working with the team when required with crisis management and supporting Operations in times of disruption

**Requirements**:

- Highly organised and excellent attention to detail
- Able to use own initiative
- Articulate, excellent writing, grammar and communication skills
- Minimum 5 years Tour operating experience
- Must have commercial acumen
- Able to converse with high spend clientele, agents, and our suppliers
- Working knowledge of Microsoft Office and Amadeus
- Sales focused, team player and flexible
- Self-starter, highly motivated and innovative, with plenty of energy and initiative
- Strong work ethic and customer service skills
- Team player
- Excellent communicator
- Passionate about travel

In return, a competitive salary is on offer and the opportunity to work for an international dynamic company.

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