Product Operations Support Specialist

7 days ago

Cape Town, South Africa WOLO Travel Full time

**About the Brand**

WOLO Travel is on a mission to create affordable and unforgettable experiences across the globe. We excite our customers with engaging online content and inspire them in our retail stores (or as we call them, Experience Centres) redefining in-store travel browsing and shopping in South Africa. The WOLO Travel team is young, dynamic and resourceful and live by the ethos; We Only Live Once

**About the Opportunity**

This is a unique opportunity for a GDS proficient Product Support Agent to utilise their broad industry knowledge and experience to support our Product Operations team. As a rapidly growing business, the position is fast paced & hands on, covering vast aspects of a Product Operations role including both internal & external customer support as well as booking reconciliation & fulfilment of travel reservations.
- Capable of handling multiple tasks with competing priorities under mínimal supervision
- Able to think critically and exercise independent judgment and discretion
- Well organised and methodical in their approach to the task at hand
- Technologically savvy and resourceful
- Results-oriented and solution-focused with a problem-solving attitude
- Able to exercise strong attention to detail and demonstrate solid financial acumen
- An effective communicator in speaking and writing
- Self-motivated with a learning attitude, a sense of urgency and desire to explore new approaches

**The responsibilities of the position**
- Product contract loading and associated pricing amendments & updates
- Ensure product information and pricing is accurate across internal & external platforms
- Quality checking bookings and traveller documentation to ensure accurate fulfilment
- Provide Air Ticketing and Land Product Voucher fulfilment support
- Flight cancellation & fare amendment calculation and support to sales team and customers
- Product support to sales team as required
- Monitoring and processing payments as required to preferred travel providers
- Internal & Market Travel Product Analysis to identify opportunities and maximise revenue

**Experience & Qualifications**
- Minimum 2 years experience using a GDS (Sabre, Amadeus, Galileo) essential
- Minimum 2 years in a Ticketing Agent, Product Support or Travel Consultant position advantageous
- Fare calculation and air ticketing knowledge essential
- Highly proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

**Other information**
- Home base is in the Cape Town CBD and applicant must provide own transport
- The position is not solely Mon-Fri. Successful applicant will work weekends on a rostered basis
- WOLO Travel offers a structured hybrid Work-from-home, Work-from-office environment
- Every employee receives a Guaranteed 10 WOLO Weekends (Long Weekends) a year
- WOLO Travel is a lifestyle brand that with a commitment to “Working to Live, not Living to Work”

Pay: R18 000,00 per month

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