Transversal & Bid Administrator

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**Role Purpose/Business Unit**:

- Public Sector Transversal & Bid Operations role will be the central point of coordination for all Transversal and mid-tier Bid related engagements, ensuring a consistent operational excellence.
- The role will further facilitate the complete lifecycle of mid-tier bid proposals/tenders to drive consistent engagement with Public Sector customers and to ensure that the Vodacom has positioned itself for the bid success.
- The role will work closely with the various segment practices and channels to drive growth across Vodacom Business.

**Your responsibilities will include**:
**Advisory & Enablement**
- Advise account teams and clients on transversal procurement processes, engagement models (e.g., National Treasury, SITA).
- Attend customer and partner meetings to explain transversal contract technicalities and support participation in such processes.
- Train Account Managers and Partners on transversal processes and best practices.
- Provide timely guidance to sales teams on procurement channels and transversal participation requirements.

**Deal Structuring & Coordination**
- Coordinate the execution of transversal deals across departments and customers.
- Own and manage the end-to-end internal Vodacom transversal tender response process in collaboration with the bid team.
- Support national and regional sales teams in executing the Public Sector strategy for transversal opportunities.

**Contract Oversight & Governance**
- Maintain a centralised repository of all transversal contracts across Vodacom Business (VB).
- Monitor the health of the transversal pipeline and track utilisation across opportunities.
- Manage participation letters from National Treasury and SITA for Account Managers.
- Support Billing, PMO, and Service Management teams in resolving transversal-related issues.

**Customer Engagement & Reporting**
- Function as the primary point of contact for transversal-related customer queries.
- Host recurring alignment sessions with transversal stakeholders to resolve customer issues.
- Provide monthly reporting on revenue generation per transversal contract.
- Deliver insights on transversal uptake and performance metrics to leadership.

**Bid Management**
- Develop & manage the bid plan/schedule towards effectively responding to RFIs, RFQs & RFPs.
- Analyse tender documents to ensure all necessary information is included.
- Create comprehensive RFIs, RFQs & RFPs responses to ensure quality of bid documents in accordance with Vodacom & best practice standards.
- Manage virtual bid teams across Sales, Products and Solutions, Finance, Legal, Marketing, Supply Chain, and delivery to ensure integrity of information required for bid proposals.
- Implement & maintain a controlled access storage for data & bid information for ease of use by internal stakeholders.
- Provide weekly/monthly reports on pipeline bids (current & potential).

**Stakeholder Management**
- Managing Stakeholders: Strategic management of stakeholders to achieve success in the market.
- Co-ordinate transversal opportunities and contracts nationally with respective Sales Teams, Lob’s, and Partner Landscape.
- Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
- Engage and escalate timeously and effectively with various stakeholders and levels of management in ensuring that proposals are reflective of the business & individual Client’s needs.
- Relevant 3-year degree / diploma or equivalent experience
- 5+ years’ work experience in bid operations, transversal management, or related environment, with:

- Strong understanding and experience in South African Government tenders
- Experience with Partner/Channel Management
- Proficiency in CRM and opportunity management systems
- Excellent communication, stakeholder management, and interpersonal skills
- Must be willing to work under immense pressure with many projects running simultaneously.

**Technical Competencies**
- Advantageous to be APMP Qualified to Foundation level
- Team player, strong influence and relationship management skills
- A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy
- Ability to work in an international and/or distributed virtual team
- Strong communication and decision-making skills - ability to balance conflicting interests
- Proficiency in MS Word, MS Excel, PowerPoint, MS Teams, SharePoint.
- Detail-oriented with a focus on accuracy and quality.
- Ability to work collaboratively in a team environment and independently.

**Behavioural Competencies**
- Customer Focus: Prioritizing customer needs and delivering excellent service
- Accountability: seeks feedback and identifies opportunities for improvement or innovation
- Collaboration: Actively fos