Technical Support Specialist

**Purpose Statement**

**To support** Eazi Access in developing the skills and knowledge of its staff through design, analysis, conducting and evaluation of all specific technical training.

**Key performance areas (to translate into a measure of success)**
- Conduct training needs analysis
- Technical Support
- Planning, Scheduling & Administration
- Maintaining of training material
- Eazi University Technical Facilitation
- Evaluation and Reporting

**Main Outputs and Responsibilities for This Position**

**AREA / TYPE**

**Responsibilities**

Conduct training needs analysis.
- Collaborate with management to understand company strategic objectives, operational requirements and procedures and imminent changes that require training interventions
- Collaborate with management and technicians to understand performance gaps, job-related training needs and personal development needs of technicians
- Collaborate with HR to obtain and understand list of new starters

Technical Support
- Collaborate with branches to understand support required
- Provides technical support to internal and external customers
- .
- Provide On the job training and coaching

Planning, Scheduling & Administration
- Collaborate with management and HR (L&D) and management to understand resource availability to meet identified training needs (e.g budget )
- Collaborate with management and HR (L&D) to plan structured annual technical training interventions for inclusion into the company Workplace Skills Plan and Eazi University Training Calendar
- Communicate training plan and calendar to stakeholders and obtain confirmation of attendees from branches to support travel & accommodation bookings
- Collaborate with management to plan coaching interventions and communicate the schedule to stakeholders- Make arrangements for printing of learning material and certificates.
- Collaborate with management to ensure training implementation is aligned to business needs, regulatory requirements and quality management system.
- Collaborate with HR (L&D) to ensure training facilities and equipment are available & reserved for planned and adhoc interventions

Maintaining of training material
- Collaborate with Business development & product specialists to design learning material to meet training needs (course outlines, Facilitator guides or slides, learner guides, and assessments tools)
- Ensure learning material, vis up to date and in line with product, operational and systems changes.

Training Facilitation
- Conduct training in an effective and professional manner.
- Continuously enhance technical instructional delivery and presentation skills.
- Support trainees to access and experience available online learning platforms
- Continuously encourage trainees to engage in self-driven and or online learning processes
- Ensure trainee participation, quality and consistency across the full scope of learning activities.
- Train and guide new employees during induction
- Ensure training environment promotes upholds Eazi Access values and strategy
- Ensure training facilities and equipment are maintained in good functional state and meet safety requirementsEvaluation & Reporting
- Manage and record trainee attendance
- Carry out course monitoring and evaluation by ensuring completion of post training evaluation by trainees
- Make followup contact with trainees at worksites to understand the impact of interventions
- Provide feedback and reports to management on training interventions progress
- Provide training records to HR (L&D) for company broad Skills Development on monthly basis

Personal Development
- Continuously engage in personal development initiatives to enhance own knowledge and skills to function effectively in learning & development space
- Provide advice and guidance to stakeholders on training matters as and when required

**Qualifications**

Minimum

Grade 12

Recommended

A technical qualification i.e. Diesel Mechanic, Millwright

**Experience**
- 4 years’ experience in Facilitation of technical training
- 4 Years’ Experience in design of training material

**Knowledge**
- Technical training
- Linde Product knowledge
- Design of training material
- Skills Development Legislation EE, LRA and SAQA legislation and SETA acts
- Curriculum and learning programme design
- Training facilitation, evaluation, Assessment and moderation

**Skills**
- Excellent communication skills verbal and written
- Organizing and planning skills
- Interpersonal skills
- Attention to detail
- Facilitation skills

**Behavioral Competencies**
- Integrity
- Creativity
- Logical and Analytical
- Interpersonal Skills
- Resilience
- Persuasiveness
- Energy and Drive
- Quality Orientation
- Planning and Organizing

**Job Type**: Permanent

Application Deadline: 2024/11/23