Technical Trainer

Hyundai Automotive South Africa Pty Ltd is looking for a Technical Trainer at Motus Training Academy (Gauteng). The Technical Trainer will be responsible for providing remote and onsite technical support to resolve product diagnostic concerns while managing the training center facilities related security, customer queries and other applicable activities and processes to continuously enhance service delivery for the center.

Duties & Responsibilities:

• Adhere to standard operating procedures (SOPs) within the area of accountability.

• Adhere to the standard operating procedures and guidelines within the area of accountability.

• Contribute to the development of standard operating procedures and guidelines within the area
of accountability.

• Ensure that occupational health & safety standards are adhered to by all delegates during
practical training.

• Ensure that the training facility is properly maintained, training equipment are in working order
and kept safe.

• Continuous updating of training material and contextualizing it to current environment.

• Escalate unresolved issues to management and process owners.

• Facilitate assessments (writing and practical) according to predetermined lesson frameworks to
ensure assessments of learners by conducting pre and post learning interventions.

• Facilitate learning according to predetermined lesson frameworks and engage learners in an
interactive learning methodology to enhance learning capabilities.

• Identify and develop solutions to improve operational service and quality and escalate
unresolved issues to management and process owners. (Where applicable)

• Identify and develop solutions to improve operational service and quality.

• Identify training and development requirements and escalate requirements to the relevant
stakeholders to ensure relevant training materials are updated accordingly.

• Interact with training specialists, line managers and business stakeholders, to effectively identify
optimal learning solutions, content and platforms.

• Invigilate assessments, prepare reports of test results and forward the outcomes to the relevant
stakeholders for further actioning.

• Manage all operational risk and risk mitigation Manage operational risk and risk mitigation
initiatives.

• Oversee the planning and coordination of the operational functionality and the control of the facilities, tools, and equipment to ensure service delivery and vehicles.

• Prepare training delivery reports to keep record of training initiatives and results.

• Provide support to trainers and ensure availability of refreshments to trainees.

• Report on transactional and process activities to enable timely and effective decision making.

• Update relevant information and complete all learner administration activities to ensure
compliance to requirements, processes and procedures.

• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce
unnecessary delays in achieving goals of the office.

• Deliver services and/or products that create a culture which aims to meet or exceed customers'
expectations in the business.

• Attend training initiatives to improve work quality and enhance own skills

• Own and live up to company values

• Participate in forums/discussions that positively contribute to knowledge

• Provide support to team members by finding solutions to problems and providing training were
appropriate.

Experience & Requirements:

• Qualified Technician

• 2–3-year experience in similar environment

• Diesel Trade

• Facilitator and Assessor courses

• Strong technical background

Knowledge and Skills:

• Subject Matter Expertise: In-depth knowledge of the technical area they are training on, such as
software, hardware, or specific industry tools.

• Technical Writing: Ability to create clear and comprehensive training materials, manuals, and guides.

• Instructional Design: Knowledge of designing training programs and materials that are effective and
engaging.

• Presentation Skills: Ability to present information clearly and engagingly to different audiences.

• Training Delivery: Proficiency in delivering training sessions, whether in-person, online, or in a
blended format.

• Adaptability: Ability to adjust training methods and materials based on the audience's needs and
feedback.

• Assessment and Evaluation: Skills in creating assessments to measure learning outcomes and
evaluating the effectiveness of training programs.

• Communication Skills: Excellent verbal and written communication skills to convey complex
information in an understandable manner.

• Patience and Empathy: Ability to be patient and empathetic towards learners, understanding their
challenges and providing support.

• Interpersonal Skills: Strong interpersonal skills to build rapport with learners and foster a positive
learning environment.

• Problem-Solving: Ability to troubleshoot and resolve issues that arise during training session.

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