O&M Technical Support

2 weeks ago

Germiston, South Africa West Coast Personnel Full time

Non-Negotiable Requirements3 Phase Installation Electrician qualification3â5 yearsâ experience in fault finding, system integration, and solar installationsStrong computer literacy (MS Office, SAP/ERP, and job-specific systems)Proven knowledge of production, engineering, sales, and marketing processesValid driverâs licenceKey ResponsibilitiesDeliver reliable technical support with minimal disruptions and high uptimeConduct fault finding and root cause analysis (RCA), providing reports per caseProvide proactive technical updates and resolve issues within SLAPlan and execute preventative maintenance activities, ensuring adherence to schedulesReduce equipment downtime through structured maintenance planningEnsure compliance with ISO maintenance standards, HSE regulations, and auditsMaintain accurate compliance records and achieve high audit scoresResolve customer queries within SLA, ensuring high satisfaction and reduced complaintsSupport lab, storeman, and remote monitoring team membersSkills & CompetenciesProactive and action-orientedStrong analytical and problem-solving abilityPlanning and organisational skillsResilient and adaptable under pressureStrong verbal and written communication skillsCustomer-focused with relationship-building abilityKPIs IncludeTechnical issues resolved within SLA and minimal repeat incidentsMaintenance plan adherence and preventative maintenance completionCompliance audit scores achieved with zero major non-conformancesHigh customer satisfaction with queries resolved promptlyMinimal equipment downtime and optimised use of resourcesTo ApplyOnly candidates who meet the minimum requirements will be considered.Send your CV, qualifications and a head & shoulders photo.If you do not hear from us within 2 weeks, please consider your application unsuccessful.

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