Installation Support Agent: Scheduling

2 weeks ago

Cape Town, South Africa Tracker South Africa Full time

**Listing reference**: track_001440

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet

**Job category**:Customer Service

**Location**:Cape Town

**Contract**:Fixed Term Contract

**Remuneration**:Market Related

**EE position**:Yes

**Introduction**:
**Job description**:

- Marketing of Tracker to both existing and prospective clients.
- Establishing, building and maintaining relationships with our various partners.
- Contract administration, feedback and daily statistical reporting.
- Ensure that Customer Service standards are maintained in a highly pressurized environment.
- Provide service within the region as well as other departments/regions/staff within Tracker.
- Meet/exceed targets.
- Data capturing.
- Follow up leads/queries.
- Scheduling fitments of Tracker units.
- Liaising with technicians regarding appointments.
- Rescheduling of appointments.
- Checking/Maintaining high Quality of schedules.
- Monitoring effective utilization of Tracker technicians.
- Outsourcing of work to Fitment centres.
- Maintain local and regional Scheduling Relationships.
- Management of potential cancellations.
- Taking ownership of all queries received and calls taken and assisting the client within our SLA’s

**Minimum requirements**:

- Matric with at least 1 year Contact Centre experience.
- Bilingual (English and Afrikaans) advantageous.
- Computer literacy.
- Excellent typing and accurate data capturing skills.
- Excellent communication skills including excellent telephone manner.
- Analytical skills.
- Ability to work under pressure.
- Feel confident to have all calls voice recorded.
- Excellent time management - Work with time controls.
- High levels of self-discipline.
- Be able to work independently.

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