Product Support Agent

3 weeks ago

Cape Town, South Africa Tracker Connect Full time

Position Summary Industry : IT & InternetJob category : Customer ServiceLocation : Cape TownContract : PermanentRemuneration : Market RelatedEE position : NoIntroduction The Regional Product Support Agent is responsible for assisting customers with technical challenges, application navigation, and product-related queries. While daily customer walk-ins and system log-ins will be facilitated and managed by the Regional Supervisors, the technical assistance function will remain centralised from the Johannesburg Head Office to ensure consistency, quality, and efficiency in resolving customer concerns. Job Description Provide telephonic service existing clients. Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries) Liaise with internal / external clients, branches, consultants, as well as fitment departments Capture, maintain and update customer and vehicle details Communicate with the Cancellation department when receiving cancellation request from the clients General office administration (Pull reports, Investigation, Roaming and Login / reset passwords) Provide feedback to the internal and external customers Creating, allocate and follow up on service requests Handle internal and external complaints on Telephonically and emails Any other related tasks or duties assigned by the Supervisor / Line Manager Adherence / Comply to schedules as determined on the Telephony system. Taking ownership of all queries received, calls taken and assisting the client within our SLA's. Provide feedback to management on recurring customer issues or product-related concerns. Product support is a centralised function with the biggest ownership of delivery to the manager product support head office Minimum Requirements Must have Matric / Grade -year previous call centre experience Computer skills : MS Office, MS Outlook as well as MS Internet Explorer. Understanding of telematics & telecommunications, specifically GSM & satellite communication Excellent Communication (verbal and written) skills Ability to take ownership of tasks and queries Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Supportpetencies Attention to detail Initiative Teamwork Problem solving Results driven Customer centric #J-18808-Ljbffr

  • Product Support Agent

    4 weeks ago

    Cape Town, South Africa Tracker Network Full time

    Listing reference : track_ Listing status : OnlineApply by : 30 September Position summaryIndustry : IT & InternetJob category : Customer ServiceLocation : Cape TownContract : PermanentRemuneration : Market RelatedEE position : NoIntroductionThe Regional Product Support Agent is responsible for assisting customers with technical challenges, application...

  • Product Support Agent

    3 weeks ago

    Cape Town, South Africa Tracker South Africa Full time

    Overview The Regional Product Support Agent is responsible for assisting customers with technical challenges, application navigation, and product-related queries. Responsibilities Provide telephonic service to existing clients. Liaise with internal/external clients, branches, consultants, and fitment departments. Capture, maintain and update customer and...

  • Customer Support Agent

    2 weeks ago

    Cape Town, South Africa The Red Fox Full time

    **The Company**:The Red Fox **Role Name**: Customer Support Agent **Location**: Cape Town **Hours of work**: Monday to Friday 9:00am - 17:00pm **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and...

  • Technical Support Agent

    5 days ago

    Cape Town, South Africa Secure Jobs Full time

    Job Overview **Date Posted**: Posted 24 seconds ago **Location**: Cape Town, Western Cape **Job Title**: Technical Support Agent **Salary Type**: Negotiable **Education Level**: Diploma **Job Level**: Intermediate **Required Experience**: 1 - 3 Years Technical Support Agent - Cape Town An IT Technical Support Agent position is available in Cape...

  • Support Agent Team Leader

    4 days ago

    Cape Town, South Africa Tower Group South Africa (PTY) Ltd Full time

    Overview Role Purpose: The Support Agent Team Leader oversees the day-to-day performance of the support team, ensuring exceptional customer service, efficient query resolution, and data-driven improvement of service delivery standards across operations. Key Responsibilities Team Leadership: Supervise, coach, and motivate support agents to achieve individual...

  • Customer Support Agents

    2 weeks ago

    Cape Town, South Africa Boundless Auto Fitment Center Full time

    We are seeking motivated and energetic Customer Support Agents to assist clients with vehicle tracking, security services, and customer onboarding. This is for customer support and service interaction. Key Responsibilities Visit clients to assist with product onboarding & support Educate customers on vehicle safety services training provided Provide...

  • Customer Support Agent

    3 days ago

    Cape Town, South Africa ARC Business Process Outsourcing Full time

    **CUSTOMER SUPPORT AGENTS** **We are currently recruiting Customer Support Agents in the Somerset West/Helderberg Area.** **We are a Somerset-based contact centre, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company.** **You will be required to work US, Canadian or United Kingdom hours based on the...

  • Customer Support Agent

    2 weeks ago

    Cape Town, South Africa Magnus Marketing Full time

    Startup dynamic BPO based in Century City Cape Town. Magnus Marketing seeks the services of a highly motivated and professional Customer Support Agent, who is willing to invest time and value into an innovative, dynamic and target driven Company; that recognises merit and results. **Job Description**: Identifying the nature of the query/complaint and...

  • Support Agent Team Leader

    6 days ago

    Cape Town, South Africa Tower Group Full time

    Role Purpose:The Support Agent Team Leader oversees the day-to-day performance of the support team, ensuring exceptional customer service, efficient query resolution, and data-driven improvement of service delivery standards across operations. Key Responsibilities:Team Leadership: Supervise, coach, and motivate support agents to achieve individual and team...

  • Partner Support Agent

    2 weeks ago

    Cape Town, South Africa Pinewood DMS SA (Pty) Ltd. Full time

    **Job Title**:Partner Support Services Agent